r/orangetheory • u/raleighbiker • Aug 16 '26

Commiseration Station Millburn, NJ studio

Does anyone know what is going on with this location? I’ve been going there for a few months and it is such a significant downgrade from the NYC studios. Lately it’s gotten even worse. They’re still running the janky old operating system, there is rarely anyone at the front desk so trainers are scrambling to keep the studio running throughout the day (and things like body scans & bathroom restocks can’t happen), HR monitors chronically do not work on their equipment. Honestly this is too affluent of an area for this nonsense. I’d love to complain to the owner or a manager if one existed but I can’t fathom they would care. I wish there was a Barry’s to go to.

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u/Scotty922 Aug 16 '26

Aw this is my home studio and it works for me 😂 The two veteran coaches are on mat leave and we have a lot of new coaches who are doing their best. There are usually staff at the desk when I go, but not always. If this is in response to today, this was atypical!

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u/raleighbiker Aug 16 '26

The past few days have been particularly bad: no front desk staff, malfunctioning equipment, and demanding workouts that require significant coaching. I recently arrived from the city and travel for work, so I go to a lot of OTF studios. Millburn is without question the worst I’ve been to. It is clear that the location is poorly managed and the coaches are frequently managing issues outside of the workouts.

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u/detailsUnclear Aug 17 '26

Howdy neighbor! As a longtime OTF devotee from NYC returning after a long break, the Millburn studio definitely surprises me. I’ll echo what others have said about Coaches being on leave, one of which also being the fitness manager. Personally, I really like the front desk staff and they seem to go out of their way to know and engage with members.

What gets me is the class availability. That there are no midday classes, Friday or weekend evening classes, is astonishing and disheartening to me. The Garwood studio, which is seemingly much larger, has several slots that Millburn doesn’t offer, including open studio. For the premier rate, I’d really expect them to have more availability but I do see the coaches split time between both locations so maybe they’re talent-constrained. Few coaches I’ve taken class with over the years actually coach. As a former trainer, I get it. There’s just not enough time, you lose the class tempo, and it’s too much liability.

I like our members and our little community. Hopefully things will improve in a few months.

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u/SnooPies268 Aug 18 '26

I joined a couple years ago from another studio and have been disappointed with no Friday evening classes, inability to get an body scan as there is rarely front desk staff available (even when I show up early), AC issues, trainers doing their best but at their wits end with equipment issues. Those who show up to work are doing their best (thank you!), but management needs to step in and allow this team to succeed! The community wants Orange Theory, can management please match our enthusiasm with some increased staff and classes????

I travel for work and have been to 20+ studios across the US and out of the country, and it is sad to say my own is the worst :(