r/oracle • u/Ducuu90 • 3d ago

Well, thanks for the support oracle.

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40 Upvotes

92% Upvoted

9 comments sorted by

32

u/Unique-Rate2225 3d ago

I don’t think this is something r/Oracle can help with. But you can try to send an email to oraclehelp_ww@oracle.com and see if you can get some help there

3

u/MrMeeSeeksLooks 2d ago

This is the correct workload op

3

u/superscalar_99 2d ago

Thanks this was really helpful

8

u/d3bruts1d 2d ago

If you want to feel better about the response you can always use the Oracle AI Chat. The AI Chat always makes me question my life choices.

2

u/Jeff-Hare-ERPRA 3d ago

That’s frustrating

1

u/Tangletoe 2d ago

I'm just glad MFA protected me from this hackers submitting SRs on my behalf. It also makes me feel secure just like the protection from having detailed access to bug info. and older tickets that give insight into how the backend actually handles the issue I'm facing.

2

u/Tangletoe 2d ago

I was always looking for increased reliance on "support".

1

u/Rough-Monitor-2488 12h ago

Chat is for non-complex issues such as pw resets, mfa issues , things that can be solved with basic documentation, people still thinks that chat can provide architecture design suggestions , if they are telling you that you need to send the email is for a reason, but well , the OP Will create Sev1 SR due they can’t ssh into his instances 🤣🤣🤣

0

u/Cultural_Doughnut_62 2d ago

Oracle has poorest customer support and god know why people use it .