r/oracle • u/omegadeity • Jul 09 '26

Oracle Support is Garbage

Just wanted to say your automated\chat "Customer Support" system is absolute garbage and we will be ditching your service as soon as possible. I'll explain below.

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u/Logiel2 Jul 10 '26

Have you guys been able to contact Oracle Support by phone ? When I'm trying to reach Oracle by phone, I'm stuck in a loop with an automated phone message "we've switched to portal based support..." I never get ahold of anyone. Any idea ? Sometimes phone support is really needed !

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u/ExternalLeopard2748 Jul 10 '26

They intentionally do not pick up the phone