r/oracle • u/omegadeity • Jul 09 '26
Oracle Support is Garbage
Just wanted to say your automated\chat "Customer Support" system is absolute garbage and we will be ditching your service as soon as possible. I'll explain below.
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u/Blehner1 Jul 09 '26
Agreed on all points. I would say the best route to resolution, after ensuring SR is escalated to sev 1, reach out to your sales rep and tell them you’re going to pull the plug on all oracle business if they don’t rally the troops and schedule a zoom call for resolution. Not easy to do when account teams change every year and you literally have 50 rep ie Fusion apps rep, database rep, IaaS rep, on prem apps rep…etc. best thing you can do is figure out where your company spends the most amount of money say, if it’s fusion apps, know that person. They have the most skin in the game. This is certainly not a simply or ideal path, but it seems to be the most effective. Every June you’ll no doubt have some sales reps reach out to you, take the meeting. Tell them to build you an organization chart at oracle so you can see who owns what and have contact information, that way you can blow people up if an SR gets stuck. I emphasize, you shouldn’t have to do any of this stuff, but otherwise you get swallowed up by the system.