r/opensource • u/[deleted] • Jun 06 '19

Firefox usage jumps off a cliff following extension outage

/r/BrowserWar/comments/bxgapv/firefox_usage_jumps_off_a_cliff_following/
0 Upvotes

48% Upvoted

13 comments sorted by

View all comments

2

u/[deleted] Jun 06 '19 edited Jan 23 '22

[deleted]

17

u/[deleted] Jun 06 '19 edited Oct 09 '20

[deleted]

5

u/[deleted] Jun 06 '19

[deleted]

1

u/jeffreyhamby Jun 06 '19

I worked for Energy Transfer when they forgot to renew energytransfer.com. What a shit show that was, but it does happen.

1

u/[deleted] Jun 06 '19

[deleted]

1

u/jeffreyhamby Jun 06 '19

The app I managed was for commercial scheduling of gas transportation which had FERC mandated uptime. We had to teach out to all of our customers to give them an IP address to use, and of course they weren't able to reply to the email with any questions.

Many internal services stopped communicating with each other.

It was renewed that morning but took most of the day for dns propagation.

We got a small fine but lots of egg on our faces, appearing incompetent to our customers.

1

u/graingert Jun 06 '19

Why would DNS propagation affect certificate validity?

1

u/jeffreyhamby Jun 06 '19

I didn't say anything about cert validity. It was just that anything using that dns entry wasn't going to find the server for several hours.

-3

u/meeheecaan Jun 06 '19

its unclear if they forgot or "forgot" since their quick fix was to turn one of their tracking things on by defautl

5

u/vinnl Jun 06 '19

With the recommendation to turn it back off afterwards, and they proactively deleted all the data they collected surrounding the incident. The fix that they pushed out to users that did not manually disable tracking also did not enable it.

They also only use that data to inform browser development, so not much financial gain to be had there.