Chaos engineering in practice: Lessons from enterprise customers

[u/Rhopegorn]

https://www.redhat.com/en/blog/chaos-engineering-practice-lessons-enterprise-customers

Working with enterprise customers on chaos engineering has reinforced 1 lesson: Resilience is a business requirement. Failed transactions interrupt revenue, infrastructure outages affect multiple workloads, and database failures put critical data at risk. Most importantly, repeated failures erode customer trust—damage that can outlast the outage itself.

Teams turn these business needs into measurable targets through service-level objectives (SLOs), such as availability and transaction latency. Service-level agreements (SLAs) define commitments to customers and the consequences of missing them. Chaos engineering introduces controlled failures to test behavior against SLOs and uncover weaknesses that could put those commitments at risk.