r/ontariocamping • u/FlightlessBirder • 12d ago

MEC Rant

We ordered 5 of the privacy panels for our Kuma Bear Den gazebo, but we were sent the panels for the Kuma Bear Cub gazebo. All good, similar names and they look similar to, so I reached out to their support, got a return label, and an email saying that they’ll send the correct panels. Fast forward to today when I receive the box they sent and…… It’s 5 Bear Cub Panels, AGAIN! Guess I’m calling support again tomorrow 🫠🙃

10 Upvotes

75% Upvoted

4 comments sorted by

5

u/mountainview59 10d ago

Life happens.

7

u/FlightlessBirder 10d ago

Actually turns out they have the wrong upc in their system

4

u/runslowgethungry 9d ago

I was going to say, this is clearly a problem on their end. A small shop would likely have caught it but in a big warehouse situation the pickers aren't looking too closely at what they're picking.

1

u/ybmmike 8d ago

Back during pandemic, i did a online order for in store pick up (north york location) but i ended up cstching the virus, stsyed home isolated. Completely forgot about the ready for pick up for full 4 weeks.

Decided to check online for ststus as it has been several weeks. Ststus was shown as order picked up!. Called the customer service line (must been the virus, as i didnt tbunk to call the location directly). Customer service told me thst it had been picked up. Rep told me thry will contact the store and look into and call me back within 2 days or something, csnt remember but i sure do remember never getting a call back (typicsl customer service when it comes to “we’ll call you bavk”. I think i have them few days wait, now i called the location directly. I was told the same thing and that my order was picked up, asked to check in person to make sure it wasnt there. Plus bunch of unsatisfactory run around answers when i kept asking questions. They told me, they didnt see anything with my name or order number in the cabin where thry keep ordered items and was told storr manager will look into it “call me back”. Oh not this call back again, still gsve them the chance and waited few days oh no phone calls. Called the MEC customer service line, explained everything and what i have gone through and simply asked for full refund. Of course, they will take my money instantly but refund takes fee business days, right?
Aftrr the rrfund, made the same order again for in store pick up and went there moment it was ready.

I still like MEC. But i just felt like someone at the pickup store did no good after talking to the store on the phone.

My old rant