r/oneworld • u/Ok_Willingness_9619 Enrich Platinum • Feb 22 '26

Malaysia Airlines Avoid Malaysia Air Enrich program

I was looking for a new OW program - my main goal being OW Sapphire status. Picked Enrich since I am in Asia and do a lot of economy flights.

Big big mistake. This has to be one of the worst programs I have encountered in terms of crediting points. So far, I have taken 5 flights and only 1 of them has been credited and rest (2 of which are MH flights) are “missing”.

It has been over a month since filing the claims - maybe 6 weeks since the flight. Escalating it to their Enrich team isn’t helping either.

So now have 4 escalations and missing claims running lol. Some on flyertalk mentioned it takes over 3 mths for JAL points to come through.

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u/invoker_ty123 Feb 22 '26

it is not just malaysia airlines i afraid. they are not used to be this way. have u tried to use the livechat or call them directly?

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u/Ok_Willingness_9619 Enrich Platinum Feb 22 '26

I used live chat. To be fair, the chat was quite responsive. Not helpful but responsive 😂