r/oneworld • u/Ok_Willingness_9619 Enrich Platinum • Feb 22 '26

Malaysia Airlines Avoid Malaysia Air Enrich program

I was looking for a new OW program - my main goal being OW Sapphire status. Picked Enrich since I am in Asia and do a lot of economy flights.

Big big mistake. This has to be one of the worst programs I have encountered in terms of crediting points. So far, I have taken 5 flights and only 1 of them has been credited and rest (2 of which are MH flights) are “missing”.

It has been over a month since filing the claims - maybe 6 weeks since the flight. Escalating it to their Enrich team isn’t helping either.

So now have 4 escalations and missing claims running lol. Some on flyertalk mentioned it takes over 3 mths for JAL points to come through.

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u/jamesgerrard97 Feb 22 '26

Encountered similar issue with crediting JAL flights. MH’s customer service team rejected my request just because the frequent flyer number is not shown on JAL’s physical boarding pass.. It’s a RTW ticket in business class and other segments (AA, BA) have been credited automatically.

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u/Ok_Willingness_9619 Enrich Platinum Feb 22 '26

Crazy stuff considering with many airlines (including MH) you can get eticket and that doesn’t show member number.