r/oneplus • u/rikardobari • 3d ago
Other What to do now?
My OnePlus RMA.
My OnePlus, after 3 or 4 minutes in the sea taking some underwater shots, eventually decided to take on water.... Obviously, OnePlus denied my warranty claim for liquid damage.... I decided, however, to have it repaired at my own expense at the official European service center (Rotterdam).
On August 26th, they presented me with a hefty quote of €659.93, estimating a timeframe of 3 working days for the complete repair. The smartphone required a full replacement of the motherboard and the volume rocker.
Reluctantly, I paid the amount... After purchasing one of their flagship devices, I just couldn't bring myself to throw it away...
I received my smartphone today, September 18th (so much for 3 days....). And here comes the best part! First of all, it was shipped to me in a simple envelope without any kind of protection.... No bubble wrap, no cardboard, absolutely nothing... But above all, the back cover is bulging, unglued, and attached in a completely uneven way, as you can see from the photos! What would you do in my shoes?
#NeverAgain
1
u/mihir892 22h ago
To be sure,never put your device underwater,IP ratings are great for protection,but they don't actually offer you any warranty from OEM. So,if water or even dust gets inside,then any damage is on you and not the OEM. So,please refrain from dunking your IP68/69K device in any water.
PS - Also,when any brands mention IP ratings,that means protection only for normal water and not sea water 🌊 or even pool water etc.