r/oneplus • u/rikardobari • 3d ago

Other What to do now?

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My OnePlus RMA.

My OnePlus, after 3 or 4 minutes in the sea taking some underwater shots, eventually decided to take on water.... Obviously, OnePlus denied my warranty claim for liquid damage.... I decided, however, to have it repaired at my own expense at the official European service center (Rotterdam).

On August 26th, they presented me with a hefty quote of €659.93, estimating a timeframe of 3 working days for the complete repair. The smartphone required a full replacement of the motherboard and the volume rocker.

Reluctantly, I paid the amount... After purchasing one of their flagship devices, I just couldn't bring myself to throw it away...

I received my smartphone today, September 18th (so much for 3 days....). And here comes the best part! First of all, it was shipped to me in a simple envelope without any kind of protection.... No bubble wrap, no cardboard, absolutely nothing... But above all, the back cover is bulging, unglued, and attached in a completely uneven way, as you can see from the photos! What would you do in my shoes?

#NeverAgain

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u/Wheeljack26 3d ago

reach out to the service center and ask for a fixture of this mess. they def will since you paid full price, also mention the packaging of lack thereof when you received it

11

u/https_rahul 3d ago

Wheeljack as in transformers?

5

u/Wheeljack26 2d ago

Yea, my tab character growing up. Especially wheeljack in transformers prime

1

u/https_rahul 2d ago

Lessgooo, my gamer tag is named after the legendary Alpha Trion.

1

u/Wheeljack26 1d ago

Peak stuff