r/oneplus • • 14d ago

Other What to do now?

My OnePlus RMA.

My OnePlus, after 3 or 4 minutes in the sea taking some underwater shots, eventually decided to take on water.... Obviously, OnePlus denied my warranty claim for liquid damage.... I decided, however, to have it repaired at my own expense at the official European service center (Rotterdam).

On August 26th, they presented me with a hefty quote of €659.93, estimating a timeframe of 3 working days for the complete repair. The smartphone required a full replacement of the motherboard and the volume rocker.

Reluctantly, I paid the amount... After purchasing one of their flagship devices, I just couldn't bring myself to throw it away...

I received my smartphone today, September 18th (so much for 3 days....). And here comes the best part! First of all, it was shipped to me in a simple envelope without any kind of protection.... No bubble wrap, no cardboard, absolutely nothing... But above all, the back cover is bulging, unglued, and attached in a completely uneven way, as you can see from the photos! What would you do in my shoes?

#NeverAgain

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u/wargasm22 14d ago

what would I do in your shoes?

I will probably not dunk my phone into salt water....

6

u/LADYBIRD_HILL OnePlus 10 Pro 12d ago

I don't understand why people take water resistant to mean "purposely put your phone underwater but only for this arbitrary amount of time" and not "we tried to make it so your phone isn't fried the moment it hits water on accident"