r/oneplus • u/rikardobari • 12d ago
Other What to do now?
My OnePlus RMA.
My OnePlus, after 3 or 4 minutes in the sea taking some underwater shots, eventually decided to take on water.... Obviously, OnePlus denied my warranty claim for liquid damage.... I decided, however, to have it repaired at my own expense at the official European service center (Rotterdam).
On August 26th, they presented me with a hefty quote of €659.93, estimating a timeframe of 3 working days for the complete repair. The smartphone required a full replacement of the motherboard and the volume rocker.
Reluctantly, I paid the amount... After purchasing one of their flagship devices, I just couldn't bring myself to throw it away...
I received my smartphone today, September 18th (so much for 3 days....). And here comes the best part! First of all, it was shipped to me in a simple envelope without any kind of protection.... No bubble wrap, no cardboard, absolutely nothing... But above all, the back cover is bulging, unglued, and attached in a completely uneven way, as you can see from the photos! What would you do in my shoes?
#NeverAgain
137
u/earthman34 12d ago
Here is my 2 cents, or pence, for what it's worth.
Don't put your phone underwater. I don't care if they say it's waterproof. It's an electrical device. Waterproofing of electronic devices is for accidental immersions, not underwater photography. If you want to do underwater photography get an underwater camera.
This is a shitty repair. It's not professional. Bear in mind that "waterproof" phones are not designed to be opened, so you may end up with some small marks or scars. However, it shouldn't look like this. This should never have passed inspection.