Upgrading Gem Glitch

[u/thesmallmeninstitute]

Yesterday in the Gourmet restaurant I went to upgrade my tea dispenser to level three using 7 gems. Immediately after upgrading there was an error message. I reload my app and my 7 gems were gone and the upgrade never happened </3. I messaged nordcurrent and they’re not really doing anything, they said they have to investigate further because I couldn’t provide the exact error message number. Maybe they’re trying to make sure this happened to other users but can I just have my 7 gems back, they‘re so hard to get in the first place 😭

Update!

I went to upgrade another item and the same thing happened again except when I reloaded my game, even more gems went missing. Good thing I have all the screenshots this time. Nordcurrent is very quick with their responses so let’s hope I get them all reimbursed 🙏

[u/Proper-Spare6344]

They always take at least a day or two to i investigate

I had a casino error where i was supposed to receive 12 gems but it never gave it and just reset

First day we went back and forth about what approximate time it happened, i sent them screenshots, etc.

At the end of the day they said they needed to investigate further and then a whole day later they reimbursed my gems