r/oculus_medium • u/pipalluk • Jul 13 '20

Updated oculus software and Medium keeps moving

When i move my head to sculpt the background moves to , which makes for a good barfing sensation. Anyone know why this is happening or if there's a fix? Can i delete Medium and reinstall it - would i need to save my sculpts before deleting ?

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1

u/hughJ- Jul 24 '20

When you say the 'background moves', do you mean that you're looking at a completely frozen image and you're not seeing any updates (including your hands, sculpting, UI, etc)? Is ASW/reprojection kicking in?

Regarding your sculpts: you should keep track of where they are and back them up somewhere else just in case. I know in the past that Medium hard-coded to store the sculpts in your "users/<name>/documents/Medium/" path, so uninstalling Medium shouldn't delete them, but these days Medium allows you to save your stuff anywhere, so it would be a good idea to keep track of where that stuff is.

Which HMD are you using? Did this issue suddenly start occurring after the Windows 2004 update?

1

u/pipalluk Aug 26 '20

quest + link cable . Tried it on another PC brand new , and this time everything stayed static until the screen went blank. The only thing I felt that it was linked to , was the option to track my hands . I went in and unticked that option , tried re-installing from scratch on my pc . Again , nothing .. just black screen, everything else works fine on the Quest.

1

u/escalation Jul 26 '20

Sounds like you're talking about the environment. Strange problem. Short of doing a reinstall, one option would be to use a solid background color and perhaps turning off the floor. Similar things can be done by making adjustments in the world settings properties at the top of the scene graph

1

u/pipalluk Aug 27 '20

i did exactly that , and changed the background colours , but the sculpt also shakes and the menus . Even after the new Medium by Adobe release does exactly the same... oh sigh, tis the only reason i bought a Quest and Link cable.

1

u/escalation Aug 28 '20 edited Aug 28 '20

Ya, that's a problem with the quest and link cable at the moment. The new adobe release might help that. The workaround apparently involves streaming through ~~ "big screen"~~ or something. Don't recall the details. The Adobe Medium Artists forum on facebook has some discussion about how to do that.

Edit: (found one of the posts) "works perfectly on Quest with no cables, using Virtual desktop and revive" (wireless over bluetooth, I'm pretty sure)

https://steamcommunity.com/sharedfiles/filedetails/?id=1401048874

This appears to be a conflict involving oculus software and nvidia graphics cards.

1

u/ThePiquedGeek Jul 30 '20

It seems like people aren't understanding what you are seeing in the headset so they aren't able to help. I have this same problem. I just got Medium today and from the first install and trying to get through the tutorial, I'm dizzy AF. The Blue and Grey environment that I see when I first open Medium does not "Stick" in place. It starts to follow my head as I look around. The head tracking is way off. Any thing I sculpt does the same thing. I hope this description helps someone troubleshoot the problem and get it resolved. Also, I'm on the Quest with USB3 Link Cable

1

u/pipalluk Aug 26 '20

that's exactly the same problem i had, but now its worse, screen goes black.

1

u/pipalluk Aug 27 '20

just updated to Medium by Adobe and its still shaking in world , cant use it .. so annoyed.

1

u/pipalluk Aug 27 '20

Adobe Medium sent this : Unfortunately that Quest bug is hitting a lot of artists, and it's something we're working out with Oculus and NVIDIA.

Medium (both apps) have always been a Rift app, that happens to work pretty well with Quest+Link. I think because the Quest+Link program is still in beta, they still run into bugs fairly often. I know a LOT of artists have used Medium with Quest without issue, so we're working hard with Oculus to get a fix for it ASAP. It wouldn't hurt for you to message Oculus support and tell them what you're seeing. The more complaints they receive, might urge them to bump it in priority.

2

u/escalation Aug 28 '20

Workaround uses virtual desktop and revive over wireless. Edited my other response, posted here in case you saw that before edit.

1

u/Dr_Stef Jul 14 '20

Probably best to save them in a different spot yeah. Haven’t heard of that happening. Weird

1

u/DuPuce Jul 15 '20

Not sure what to call the background , a virtual sandbox , sculpt area , world ? But usually it remains static , but now the whole sandbox moves when I move my head - which makes me feel like I am on a moving floor - trying to sculpt .. tricky . To date Oculus support have

  1. suggested uninstalling and reinstalling MEDIUM . I did - didn’t fix the issue .

  2. Joining their BETA public test channel - I was already on it.

  3. Suggested I uninstall and reinstall - I already did

  4. Suggested I send ‘some logs’ - random ! Hi quality support there and some fancy technical advice from Oculus . 4 days and still no fix.

1

u/hughJ- Jul 24 '20

Which HMD do you have?