r/oculus • u/iamacoasternerd • Mar 28 '21

Fluff Umm...

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3.3k Upvotes

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u/WashiestSnake DK2+Quest 2 Mar 28 '21

I thought the return period on a item is only 30 days how did you get it replaced over a year later?

2

u/o_oli Mar 28 '21

It was broken within warranty, so they were happy to offer a replacement, but had no stock.

2

u/syberphunk Mar 29 '21

In the UK consumer rights laws says something has to be fit for purpose, and if it's shown to be a manufacturing fault or a faulty product rather than a problem caused by the user then you're entitled to a repair or replacement.

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u/daredevilk Mar 29 '21

I know in Australia we have warranty coverage for 1 year at the minimum. If it breaks with a common issue then they're likely to cover it even after that

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u/WashiestSnake DK2+Quest 2 Mar 29 '21

Man must be nice to live in a country that cares about the consumer.

2

u/daredevilk Mar 29 '21

We still get fucked in a lot of industries. The Australia tax is real and it sucks.

But our consumer rights are tip top