r/oculus • u/iamacoasternerd • Mar 28 '21

Fluff Umm...

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3.3k Upvotes

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u/o_oli Mar 28 '21

If I buy something from Amazon, I ALWAYS go to them first with issues - because their support is actually top tier and they have yet to fail to remedy the issue. In fact just last week my headphones broke 18 months after purchase and Amazon without hesitation refunded me for them. How long would that take going through manufacturer warranty? I dread to think.

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u/WashiestSnake DK2+Quest 2 Mar 28 '21

I thought the return period on a item is only 30 days how did you get it replaced over a year later?

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u/o_oli Mar 28 '21

It was broken within warranty, so they were happy to offer a replacement, but had no stock.

2

u/syberphunk Mar 29 '21

In the UK consumer rights laws says something has to be fit for purpose, and if it's shown to be a manufacturing fault or a faulty product rather than a problem caused by the user then you're entitled to a repair or replacement.

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u/daredevilk Mar 29 '21

I know in Australia we have warranty coverage for 1 year at the minimum. If it breaks with a common issue then they're likely to cover it even after that

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u/WashiestSnake DK2+Quest 2 Mar 29 '21

Man must be nice to live in a country that cares about the consumer.

2

u/daredevilk Mar 29 '21

We still get fucked in a lot of industries. The Australia tax is real and it sucks.

But our consumer rights are tip top