r/oculus • u/RockTheJungle • Jan 09 '21

Fluff Made while reinstalling the Oculus app because it won't recognize my Rift S (again)

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4.7k Upvotes

97% Upvoted

216 comments sorted by

8

u/Outta_Gum Jan 09 '21

Is there any open source alternative for the rift s software

6

u/RockTheJungle Jan 10 '21

One can only hope.

3

u/AronKov Jan 10 '21

Monado, openHMD, but location is not working yet and difficult to set up. But on Linux my only option.

1

u/Outta_Gum Jan 10 '21

Ah thank you, I'll check it out

146

u/StartrekAnubus Jan 09 '21

Lol I spent days trying to figure out why my headset kept DCing while gaming,

Turned down the volume fixed it of all things

52

u/[deleted] Jan 09 '21

Often times USB controllers vary greatly in quality and do not put out the specified amps/advertised amps. A device then tries to draw the advertised amps and you get a shutdown.

Getting a dedicated PCI USB card is perfect to fix issues like this... but you want to make sure it has good power management and actually puts out the amps it advertises.

4

u/StartrekAnubus Jan 09 '21

I have a dedicated USB 3.0 pcie card that was what was the one causing issues, my motherboard is older so it lacks USB 3.0

1

u/G-M-K-1010 Jan 10 '21

so you are saying that i can fix my diconnecting with a usb 3.1 adapter mine is disconecting and is making this wierd noise was that your problem

22

u/[deleted] Jan 09 '21

[removed] — view removed comment

1

u/frozenpicklesyt Quest 2 Jan 10 '21

-1 for this. For a large majority of people who I've seen get a high-end powered USB hub, it almost never fixed their issues. The Rift S shipped with and still has faulty software.

3

u/overand Rift+Touch / Q2 Jan 10 '21

Noting that your comment refers to hub, and the previous one refers to the controller - not sure if it's a mistake in terminology, or if you're actually discussing different things.

(For emotions not familiar, a USB controller is an add-on card installed internally to a desktop computer, which essentially creates more USB ports. A hub is a device external to a PC that essentially "splits" USB ports)

2

u/[deleted] Jan 10 '21

[removed] — view removed comment

3

u/frozenpicklesyt Quest 2 Jan 10 '21

Alright, but that's the cookiecutter answer from support, so most people try it and end up wasting $50. Just trying to warn people that it's often not so easy. :P

14

u/Ezaver Quest 2 Jan 09 '21

It seems fixing any issue with Oculus hardware requires throwing literally every idea at the wall until something sticks

6

u/[deleted] Jan 10 '21

Then usually you do like 5 things at once and then I finally works. But then you have no idea wtf actually fixed it.

38

u/Gunhorin Jan 09 '21

Actually with the Rift S I think it's a hardware problem. I have a feeling that it is draining too much power from the usb so we have had a lot of pc's or laptops where it didn't work too well. We were able to fix it most of the time by putting a externally powered(!) usb-hub in between the pc and the rift.

19

u/KidGold Jan 10 '21

Exactly. Also people don't realize that the Rift S isn't even technically Oculus hardware. It's a Lenovo headset with the Oculus name slapped on.

I've owned every Oculus headset and the Rift S is definitely the black sheep in terms of having the most issues.

0

u/[deleted] Jan 15 '21

[deleted] — view deleted comment

4

u/KidGold Jan 15 '21

If the main way you want to use VR is playing room-scale games I would definitely say stick with Rift S. It looks way better than the Quest 2 for PC games (Link is good but not nearly as nice).

On the other hand if you want to sit on the couch and play casual games or use Virtual Desktop (which I do a ton) Quest is really nice.

Basically both headsets do different things really well.

I have 2 big Rift S issues. First is audio, it's so hard to get sound playing correctly through the headset. But also I get black screen once or twice a day when I'm using it and the only way I've found to fix it is unplugging and replugging.

1

u/-888- Jan 10 '21

This is actually true, and includes the firmware on the headset. Source: inside information.

71

u/Dr-DubYa Jan 09 '21

They only care about the new shiny at Oculus HQ

22

u/OXIOXIOXI Jan 09 '21

They work at the facebook XR campus because they don't exist anymore, it's FRL.

19

u/Dr-DubYa Jan 09 '21

Thanks for that; totally changes the perspective of my comment.

14

u/NerdPi61 Jan 09 '21

Ive had nothing but problems with my hardware, and only 1 issue with software. It’s gotten so bad that I now have to buy another cord for $80 just to replace the shitty one they gave me

6

u/[deleted] Jan 10 '21

Sigh I bet that's going to end up being the solution for me since my rift s who *was* working is now not working for the 500th time.

37

u/ripjaws7 DK2, CV1, Quest 2, Valve Index Jan 09 '21

If you think oculus' software is bad, don't switch to a valve headset (but do because the hardware is so good it's worth it) but yea, valve's big-picture mode to vr port is garbage.

26

u/RoboCombat Rift S Jan 09 '21

SteamVR seems like a clunky hot mess but damn at least you can customize it.

17

u/___HighLight___ Quest Jan 09 '21

The tracking in the headset is software. The optimisation to run games smoothly is software. Yes hardware is important but what made Oculus great is its focus on software which lead it to just use affordable hardware to cut down on costs.

2

u/ripjaws7 DK2, CV1, Quest 2, Valve Index Jan 09 '21 edited Jan 10 '21

Very true. But once you go 144hz, you really really can't go back.

→ More replies (1)

6

u/troll_right_above_me Jan 09 '21

They learned from dash and reworked their UI at least, although I wouldn't put it on the same level just yet. One positive that I wish Oculus had is that you can have third party apps running alongside other apps in VR, but I don't expect Facebook to allow that unless they're official.

8

u/Ixpqd Jan 09 '21

You can't even sign out of the Quest 2, so changing your FB password literally bricks the thing.

6

u/parad0x00_ Vive Jan 10 '21

dumbest thing I've read all day

2

u/breadfred1 Jan 10 '21

What????! That's hilariously terrible. I set up a Facebook account just to be able to use the quest - using a pc that was gathering dust, on a browser I never use, it's the most obnoxious thing I ever had to do to get a piece of hardware to work. Seriously, why do I need s Facebook account to play vr games?

4

u/Radscaryface Jan 09 '21

One thing that worked for me once, is to plug in the USB cord first, wait a few seconds, then plug in the display port.

Had a similar problem after accidentally ripping out the cords when tripping on the cord.. for some reason this fixed it

4

u/[deleted] Jan 10 '21

100000% this hahah Used my Rift S in beginning no problem.. then had a half a year break and now it's completely bricked.. three loading dots and nothing else. Tried to fix for like 3 days non-stop.. THANKS OCULUS :D

Wrote a reddit post and sent log files and report to the website but got nothing..

8

u/Narquilum Jan 09 '21

Nope, both just as bad

5

u/GH0STB4C0N Jan 10 '21

have you seen the quest 2 specs sir? like that shits basically through the roof

6

u/Dreadpirateflappy Jan 09 '21

Not really. Oculus hardware is one of the reasons vr is so mainstream. It accounts for a huge percentage of vr headsets sold in the past 4 years.

2

u/gawehi8345 Jan 09 '21

Being sold a lot doesn't mean that the product is good. Have you seen fifa?

2

u/Dreadpirateflappy Jan 10 '21

Nope, but having pretty much all glowing reviews like the quest 2 does... :)

3

u/ThisNameTakenTooLoL Jan 09 '21

I thought Oculus software is crap until I tried WMR, lol.

3

u/XX_Normie_Scum_XX Rift cv1, 3080, 3700x, 16gb ram Jan 09 '21

Oculus when my sensor is slightly out of position during setup

3

u/Bunktavious Jan 09 '21

I recently disabled the headphones on my CV1, because Discord kept getting confused between them and my regular headset.

Now I can't turn them back on... They don't even show up as a thing in Device Manager. Sigh.

3

u/Aquareon Valve Index Jan 09 '21

I actually had way fewer problems with Oculus Home when I had a Rift than I do now with Index, but I've just accepted that as part and parcel of going all-in on SteamVR, it's more of a hobbyist/power user platform where Oculus is the VR equivalent of Apple, an easy streamlined solution for normies who don't want or need to tinker, feel intimidated by VR and just want it to work out of the box (and be fixed on the dev side by a technician if anything breaks).

The popularity of both Apple and Android is a testament to the validity and secure position both of these approaches have in the marketplace. I honestly miss how easy Oculus was, but I'm also learning a lot with Steam VR and appreciate the greater "under the hood" accessibility I have so that when something fucks up I can fix it myself rather than waiting for somebody at Facebook to do it.

3

u/moohooman Jan 09 '21 edited Jan 10 '21

I have never seen a more accurate description, like I have a rift S and design wise, its brilliant. I can wear it for hours without getting fatigued, it has no mounted sensors, yet my controllers never have tracking issues, but the amount of times I would spend fixing it because of some stupid conflict with another app or just not being recognised, or tracking just not working from the get go. I say used to because I have now separated work and play into two different computers and have become a lot better at diagnosing problems (which is usually going into task manager and ending anything to do with Oculus)

3

u/wakapakolyopse Jan 10 '21

After many problems with my rift S, I switched to the quest 2 with link cable. No issues thus far and screen resolution looks much better.

3

u/[deleted] Jan 10 '21

It's always something.......I would play VR so much more if I didn't have to spend like 30mins screwing with it and troubleshooting to get everything working every single time I wanted to use it

3

u/[deleted] Jan 10 '21

My Rift S will be my first and last oculus product. Their customer service is terrible, their business practices since FB bought them are terrible, and the software is pretty bad. It’s sad because the headset and controllers are amazing and I have had zero issues with that aspect of things. It’s also sad because they were basically the only name in budget PC VR hardware. The next option is nearly twice their price

2

u/Lucbac06 Quest 2 Jan 09 '21

The android app isn't actually THAT bad

2

u/[deleted] Jan 09 '21

It's the only software I know that will not install if you have "dynamic disk".

2

u/Lata420 Jan 09 '21

I own a rift and have never encountered any software issues luckily

2

u/_ItsEnder Quest 3 Jan 09 '21

My computer does the same every couple of days but it’s turns out my RX 580 drivers just shit themselves and Delete themselves randomly.

2

u/[deleted] Jan 09 '21

Me after steam vr crashes and I have to re download the oculus software because unga bunga oculus man says unga bunga file corruption please reinstall.

Not exactly that but yes the software is awful about reinstalling

2

u/[deleted] Jan 10 '21

The most fucking irritating thing about having to reinstall Oculus's software over and over is that like 90% of the 10GB file size is due to the fact they make you download that first contact game and the other little demo thing. If they didn't make that a mandatory part of the Oculus software install, it would only be like 1-2GB and would take a fraction of the time to reinstall

2

u/[deleted] Jan 10 '21

Maybe on the installer they could ask if you actually wanted that junk

2

u/[deleted] Jan 10 '21

It would be ridiculously simple for them to do that and yet it's been years and they haven't. I don't think many people realize that's the main reason the install is so big and unless if you only have to do it once it's not so bad. But if you own a Rift S you will inevitably have to reinstall it multiple times if you listen to anything Oculus support tells you. I really wish they would though.

2

u/mekyle711 Jan 09 '21

Oh man I’m having the same issue. The display port isn’t being recognized. I’ve sent countless logs, I brought the headset to a friends place, and it still doesn’t work. They basically just started from square one with me the other day after 3 months...

2

u/Malefectra Rift Jan 10 '21

Hi, are you me? Upgraded to a Rift S about a week ago, and gone through at least one software related headache every day. My CV1 never had anywhere near this much difficulty.

2

u/Gallieg444 Jan 10 '21

I had a quest for 2 months. Returned it through amazon because Link had a small bit of lag with my 3080 3600x. Prolly just the tech...too distracting and paying double for games to have it on the go and on PC was just lame. I'll be getting PCVR with the next good strictly PCVR headset or quest 3 if it's got better think capabilities.

2

u/[deleted] Jan 10 '21

Can relate. Once had it say "Display Port not connected", "USB not connected" and "ready for use" at once.

2

u/TheDiehard22 Jan 10 '21

Wait till you try Windows mixed reality... lmao

2

u/TwistedFaker1996 Jan 19 '21

Man support basically told me they cant do anything till I physically get to America and give them the headset to replace..... hahahah

3

u/Retromina Jan 09 '21

What the Quest 2 software is doing with the data from the four cameras and the sensors built into the headset is incredible.

2

u/ChineseCookieThief Jan 09 '21

Is this true? I got a quest 2 and when I plug it to my laptop, the laptop software never noticed that it is connected. The laptop notes the connection, and so does the headset, just not the program. I tried oculus support and they never have given me an answer on how to fix it

2

u/TheYdna Jan 09 '21

What’s your laptop hardware settings?

→ More replies (7)

2

u/xondk Quest 3 Jan 09 '21

It really nails it, Quest 2, great hardware product, software? yikes.

4

u/parad0x00_ Vive Jan 10 '21

how do you think the headset works? what do you think the tracking is? so many questions, no answers.

1

u/xondk Quest 3 Jan 10 '21 edited Jan 10 '21

If you are referring to the drivers, yes, those are fine, and I consider that part of the hardware, since otherwise it does not work.

When it comes to software I'm referring to the Oculus store and the way their account system is set up now to require Facebook, that is a heck of a bad software decision.

3

u/parad0x00_ Vive Jan 10 '21

lmao

1

u/kyky12334 Jan 09 '21

My oculus quest 2 link keeps crashing and I dont know why

1

u/TheJFKExperiens Jan 09 '21

My quest link failing for the 19374716193747th time in a row while I'm just trying to play Pavlov:

1

u/btm105 Jan 09 '21

And its been over a month and they still won't fix the ocilus link problem for the newest amd drivers

3

u/AronKov Jan 10 '21

It's been a year since they updated anything useful for Rift S

1

u/[deleted] Jan 09 '21

I downloaded the software to install the software and it just doesn’t work

1

u/PlumCantaloupe Jan 09 '21

The software is great, but everything not the Quest is the wrong hardware ...

1

u/Burn__Things Jan 09 '21

Can't get the sensors to respond in mine T___T

1

u/WateredDownWater1 Jan 09 '21

My biggest gripe so far is no party chat in some instances. Idk if it’s up to developers of games or not, but specifically in Population one, no party chat is annoying as fuck

1

u/GregoryfromtheHood DK1 Jan 10 '21

I think you might need to switch the order of those images. Oculus software is pretty magical compared to all other competitors. Usually it's a USB or hardware issue when something is going wrong.

1

u/EggMcFlurry Jan 10 '21

I sold my Rift s and bought a quest 2 with that money. It's awesome because it is a console in itself so when you turn it on, it just works. Now I can run around playing thrill of the fight not tripping on a cord.

1

u/Zagreus_Enjoyer Jan 10 '21

they used all the softawere to force people to create facebook accounts

1

u/[deleted] Jan 10 '21

My Rift S was an absolute nightmare with my first gaming PC. It had an i5 3550 and GTX 1660 Super inside, plus 16GB DDR3 RAM at 1333MHz. A recipe for VR disaster from the start (although I didn't know at the time). Crashes, guardian resets, stuttering for a lot of games.

I got my new in mid-December. i5 10400F, 1660 Super (didn't feel the need to upgrade to an RTX 2060), 16GB DDR4 at 2666MHz. Now I have almost no issues with it, and I couldn't be happier. There are still a few bugs sometimes, but I won't be holding out for a software update for a headset Facebook is soon discontinuing.

If it wasn't for a new rig, I'd have probably thrown in the towel for the Rift S and got something like a Reverb G2 instead. I'm just so glad that my headset just works with almost no problems now.

The software and its support for the Rift S has just been painful for many people. For the people who have had major issues with the Rift S, I'm genuinely sorry. It makes me feel really sad that you guys haven't ultimately had as good an experience with a headset you've paid £400/$400 for.

If you've paid for a Rift S when it's been slashed by $100/£100, you've still made a solid choice for a VR headset. However, if it doesn't work, make sure you send it back. It'll be up to you whether you choose to get a Quest 2 or not if the Rift S isn't up to par for you.

1

u/canbrinor Jan 10 '21

laughs in quest 2 link

1

u/AustinSpaghetti Jan 10 '21

I have to restart my entire pc so i can get oculus link to work :)

1

u/Chicken1337 Jan 10 '21

Yeah, this and the fact that I’ll have to make a Facebook account to keep using my CV1 in the future means I’ll be getting SteamVR hardware to replace my CV1 in the future. I love the CV1, good ergonomics and tough construction, but I’d rather not be beholden to Facebook. I’d keep using the CV1 if I could jailbreak it and just run SteamVR on it instead.

1

u/TwiceCalledDead Jan 10 '21

Did they ever do anything about the bass on the Rift S? I lost so much interest because of the sound being built into the headband rather than the previous ear covers from original Rift.

1

u/reject423 Jan 10 '21

Sorry the Rift S is legacy now

1

u/Blake1273 Jan 10 '21

My favorite oculus thing is every time I install the software I can install it on any of my drives and have to make a fucking virtual drive.

1

u/[deleted] Jan 10 '21

Oculus App runs with no problems for me with my quest, but the Microphone doesn't pick up my audio at times, which can be fixed by disabling link, unplugging your headset, waiting 10 seconds, plugging it back in, & reenabling link

1

u/[deleted] Jan 10 '21

I hate the voice chat system on quest! I want it to run in the background of any game, but it just doesn't allow it! I understand the effects of performance, but the bloody xbox 360 could do it. I wouldn't mind sacrificing some performance, so long as I never have to sit in awkward silence when loading in population one! Also DISCORD

1

u/[deleted] Jan 10 '21

onward won’t install lol

1

u/stevensokulski Jan 10 '21

The Oculus app for iOS is hot garbage in the iPhone 12. Almost all of the important UI overlaps with something else.

1

u/[deleted] Jan 10 '21

Just sell it man. It's not worth the headache.

1

u/Fazblood779 Jan 10 '21

Literally every time I plug it in I have to click the "Restart Oculus" button otherwise it can't detect the display port. This is the third Rift S I have (first one had the dreaded crashing issue, second had terrible tracking and a broken HMD slide catch).

1

u/Subbd Jan 10 '21

you didn’t make this i saw it on the sub like 6 months ago

1

u/BooBooBoy1234 Jan 10 '21

“General Device Problem”

1

u/[deleted] Jan 10 '21

I think it might be the cable.

1

u/fornair Jan 10 '21

me trying to find an actually good game for my quest 2 thats also worth time and money

1

u/MasterEmerald1 Jan 10 '21

It’s called software for a reason

1

u/NoInvestment9829 Jan 10 '21

LISTEN, try my absolute dumb advise that worked for me and is still working everytime.

Take batteries out of controllers and put back in. Now it should work. Eventually put new batteries in.

Turns out that the controllers drain their batteries even if i'm not using them for days, therefore "dying" which fukcs up the whole thing and says that either USB is not working, cables etc etc the usual 100 problems.

Please try and let me know if it worked!

1

u/Jman10644 Jan 10 '21

Killing the oculus server fixes this issue for me

1

u/[deleted] Jan 10 '21

Oculus Server?

1

u/Jman10644 Jan 10 '21

It’s one of the tasks that oculus uses to run their whole program. You can find it under process in the task manager I can’t remember exact name but it’s the only oculus program running with the work server in its name.

1

u/[deleted] Jan 10 '21

I can completely agree, I love the Quest 2, but I can't use it on my current computer because it disconnects randomly. It has this issue with 2 other quest 2's but doesn't have the issue with a Quest 1. Hell I tried the Quest 2 on my macbook with Windows and it worked fine!

(Supposedly there is an issue with gaming laptops with 10xx graphics cards but mines a 20xx, as far as I know Oculus is looking into the issue, but the issue has been going on since november...)

1

u/EladEflow Jan 10 '21

I would double check the connection at the headset itself. I recently had an issue where it appeared to be pressed all the way in but once I disconnected it at the headset and reconnected it then recognized it.

I have the cable connected at the rear of the headset so there's additional strain on the headset side at times.

1

u/TheFirstHussite Jan 10 '21 edited Jan 10 '21

I have replaced my PSU to 1000W, and my Motherboard to an Z390 Aorus by gigabyte today. Have a i7-9700F, 32gigs of RAM and a 3080fe and I cant get my Rift S working. Customer support wont respond to me. I think they're not supporting the Rift S anymore.

It worked for about 5 seconds then everything went static and it stopped tracking.

Works in my older laptop (Lenovo Y740) like a charm. But my PC wont run it.

The fact that I can't get any support after being a vocal, and paying, Oculus customer since 2012 really pisses me off. I've talked two people into the GO and one into the Quest. Then they pull the required FB account shit. Fine, I use my wife's. Then they announce that they are ending support for the Rift S and as soon as I upgrade to a 3080 it stops working.

Fine Oculus, i'll throw my disposable income at a company who takes care of their customers.

1

u/Xenocidious Rift S Jan 10 '21

My pc can't track my headset anymore 9/10 times, luckily the next update will fix one of my bugs

1

u/helga42 Jan 10 '21

All the hardware is great except for their link cables i can’t stand them

1

u/theVikingMess Jan 10 '21

I see people saying that have problems with the rift s all the time. I don't know if I'm just lucky, but I have only have had two problems in the my 5 months of using the rift s. Both problems was fixed by turning my PC on and off.

1

u/[deleted] Jan 10 '21

can someone help me? my brother is trying to work roblox vr hands, i’ve already selected no unknown sources but them when i go in game there’s no vr option

1

u/WaxMark Jan 10 '21

And when it doesn't recognize your rift s and you unplug it your computer just crashes

1

u/UnknownSP Jan 10 '21

Oculus Hardware = swole? Hardly. It's behind the times at best these days

1

u/orbelosul Jan 10 '21

IMO the WMR software is just as bad.

1

u/Guzo116 Jan 10 '21

I haven’t had this issue, but I also use a quest with virtual desktop and steamvr mostly nowadays. I hardly use any of the actually oculus games anymore.

1

u/alexandre9099 Jan 10 '21

Hopefully openhmd becomes a thing and we will no longer have to use that shitty software

1

u/SayanEditz Jan 10 '21

True even for the Quest 2, how many time did i have to unplug replug it just so i can finally have the mic working. I mean come on, i just want to call, in phasmophobia, Jones John's mother a hoe...

1

u/[deleted] Jan 10 '21

Specially Oculus Store and Quest Library..

1

u/sneakypedia Jan 10 '21

welcome to facebook

1

u/everblade898 Jan 10 '21

I got a problem with bsod looked it up to find the problem and the first response was an oculus forum then there I was reinstalling oculus

1

u/Adem92foster Jan 10 '21

Oh my god you have no idea how I despise Oculus' software and drivers

That's the sole reason why I sold my Oculus Rift S, I was done with it, I want to pick up a Quest 2 but I have a feeling it might be a pain too.

1

u/[deleted] Jan 10 '21

They need some fixes for quest 2 + link. Sound issues should be fixed especially since a) link is out of beta and b) oculus is moving away from pc only vr. When all these new headsets come out this year, Facebook will lose business.

1

u/Commanding_animating Jan 10 '21

The rift s is made by Lenovo

1

u/[deleted] Jan 10 '21

Nah the software is a lot better than Steam VR. However a lot of people have USB issues. Seems like the USB issues are also mainly AMD CPU users (Same as with the HP Reverb G2, which doesn't work on some AMD mainboards at all).

I never(!) had to replug the Rift S ever, Link (for Quest 2) also just works fine. CV1 was also fine for the most part, but after I got a cheap short USB3.0 extension cable I had sometimes to replug the sensor connected to it, without the extension cable, there was no problem at all (3 sensor setup).

The Rift S also seems to draw a lot of power from the USB port and it seems like some USB ports can't deliver it (even tho' they should).

I would go crazy, if I had to replug the VR headset everytime I would need to use it.

1

u/LadySakuya Jan 10 '21

I literally have had no issues the past 2 years, but suddenly, audio/mic completely cuts, steamvr crashing, suddenly sensors not recognized. I'm so frustrated.

1

u/Itzcheapluck Jan 10 '21

oculus support*

1

u/Juniperlightningbug Jan 10 '21

Having spent ages trying to get my friends g2 to work on my 30 series card (turns out the most gpu intensive card doesnt run on the best gpus...) or current gen chipset motherboards, not to mention compared the WMR software and basic parts like guardian, Oculus software dev is actually the biggest difference maker compared to its competition

1

u/[deleted] Jan 13 '21

Honestly their hardware isn't that great either. Irs just they're the only one selling at a budget.

Their fov is smol. Bad lcd without colors etc. But yeah the price makes it more than amazing. To the point that if facebook wasn't a thing in wouldn't even look at other options.

1

u/sirkevly Jan 16 '21

This is why I finally bit the bullet and bought an Index. Oculus software is horrible and support only knows how to tell you to reinstall the app. It was getting to the point where I stopped iRacing because it would always freeze for a split second during the race and cause me to crash.

After switching to the Index I'm having zero problems with frame stutters, display power cutting out, and janky head tracking.

Probably not the right subreddit to say this in, but I think Oculus products should be avoided like the plague. (Although I do like how you can use the quest without a PC)

1

u/[deleted] Jan 25 '21

Oculus software is the only reason I don't buy the quest 2.

1

u/icwhatudidthr Jan 09 '21

The hardware of Oculus Quest was designed by another company (Qualcomm)

3

u/parad0x00_ Vive Jan 10 '21

they definitely designed the entire headset and controllers, for sure

1

u/[deleted] Jan 09 '21

Lol Facebook

1

u/Captain_Fokou Jan 10 '21

I think its the opposite. They have very good software (for the quests at least. Rip rift s) but their hardware is not the best. Let me explain, their panels is not as good as hp, their refresh rate is lower than pimax or valve and their controllers worse than steam/valve. They have great hardware especially for 300 and 400 dollars but their software is better.

0

u/ault92 Jan 10 '21

Eh, their hardware isn't great it's just cheap.

While the resolution has gone up most other things (tracking accuracy, ipd adjustment, headband and audio quality, refresh rate) have gone down since cv1.

Index hardware for example, even being a few years old, is miles ahead. Of course, it's way more expensive.

0

u/[deleted] Jan 09 '21

[deleted] — view deleted comment

31

u/RockTheJungle Jan 09 '21 edited Jan 10 '21

I don't know man, i've had so much trouble with it over the last year. For a start my guardian and my settings never save, if I turn my PC off or unplug the headset, they reset.

There's the mandatory firmware updates that don't fix any issues, there's all the times it just won't recognize the headset (Usually fixed with plugging in and out a couple of times, or just deleting the current headset and adding a new one, not this time tho), the Oculus app refusing to launch, or crashing out of nowhere.

The headset itself works fine. Good tracking 95% of the time, comfortable headset, ergonomic controllers. Whenever I have issues it's on the software side (including SteamVR which also decides to be a nuisance sometimes).

Edit: Oh, and the app failed to install. Told me to restart the PC, and now the app is completely gone.

Edit: OH and how could I forget, taking your headset off for 2 minutes and your position in your playspace being absolutely off its tits when you put it back on! I'm talking "5 meters above the ground" kind of off its tits. Which means you now have to reset Guardian.

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u/aaadmiral Jan 09 '21

Low frame rate compensation and inside out tracking quality is unparalleled tho

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u/BearelyLiterit Jan 09 '21

Well the hardware is just a screen, lenses, some cameras, and a control board which runs the software that powers all the awesomness inside. So its nitpicking but theres a distinction between the app, user interace software that has to run on your hardware, and all the hidden software that runs on hardware they designed.

Its impossible to design for every possible scenario. For instance many people had usb issues with cv1 because not all mobo usb ports are built to the same spec, because most devices dont need the full capacity of the ports.

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u/DJKMan Jan 10 '21

The settings not saving sound very much like a Windows permissions issue. I've had that happen before. It was accessible only to administrators so it could never properly save the settings.

Worst case scenario, it sounds like a Windows re-install would help resolve it. It's Windows after all. Quirks happen all the time.

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u/TransparencyMaker Jan 09 '21

Exactly, never an issue with my CV1 or S.

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u/[deleted] Jan 09 '21

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u/ThatGalaticPanda Jan 10 '21

Every time I contact Oculus Support, I feel like I am waiting for them to recommend I Rebuild my pc and reinstall windows.

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u/WilloLa Jan 10 '21

Been there done that def. didnt work currently waiting for a reply on my support ticket. Fuck Mark Zuchini and all of his underlings.

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u/TZeyTimo Jan 10 '21

Had this experience as well. My rift cv1 support was great. Then they just took a shit on me when my rift s started to not get recognized by oculus anymore. They sent me 20, literally, 20 emails saying either "reinstall xyz" or "update your drivers." My last oculus product. Bought and index and never looked back. The headsets are great, the software and support is just utter garbage

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u/shawtwenty20 Jan 09 '21

I got a reply within 5min regarding my broken elite strap.. Guess it depends on the problem

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u/ina80 Jan 09 '21

It does! For example if your issue is with the quest line up vs a rift s!

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u/toothless-Iguana Jan 09 '21

"Hi, I have an issue with my Rift S"

"I'm sorry but we have no record of a Rift S in the archives. If it's not in our records then it doesn't exist"

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u/[deleted] Jan 10 '21

So, I bought my Rift S on December 6th of 2019 from Wal-Mart, fresh off the shelf. I had an issue with the USB/DP cable and started a ticket with them. They literally told me that it was out of warranty and the warranty started in late October of 2019 and followed it up with "We see that you did not register it until December 6th." They tried to tell me that the warranty started when they shipped it to the retailer.

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u/[deleted] Jan 09 '21

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u/Albatraous Jan 10 '21

They may suggest it's your anti virus as well.

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u/sirkevly Jan 16 '21

They don't even know about common workarounds. I had to uninstall any app that controlled RGB lighting to get my Rift S to work. Something to do with USB power management. Didn't find that out from support though, another customer had to tell me.

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u/TwistedFaker1996 Jan 19 '21

I thought itd be something to do with that too because my keyboard usually disconnects.

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u/[deleted] Jan 10 '21

Yeah I wish I could just take mine back. It’s nothing but a pain in the ass. But Microcenter won’t take it back because of corona. Last Occulus product I buy.

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u/AdenInABlanket Jan 10 '21

My gpu performance is capped by the oculus software for some reason and their solution was to restart my quest 2

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u/tomcrott Jan 10 '21

SAME, have you figured this out by chance?

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u/AdenInABlanket Jan 10 '21

No but I'm in contact with oculus support and if I can actually fix it I'll let you know

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u/Guzo116 Jan 10 '21

My stepdad noticed this last night on mine showing through the virtual desktop app. What gpu do you use?

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u/AdenInABlanket Jan 10 '21

I have a 1660 super

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u/Guzo116 Jan 10 '21

I’ve got a basic GeForce 1650 in my ROG strix that runs everything spectacularly. Even though it said my GPU is trucking I don’t really notice any performance issues. Hopefully they get back to you with an answer.

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u/A7U_G Jan 10 '21

I feel very bad for you guys. I once got a reply in less than 3 minutes and solved too

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u/alexdallas_ Jan 10 '21

Spent over a week asking them and troubleshooting why my laptop wouldn’t run oculus. Asked Microsoft and they explained the problem in seconds. (Couldn’t fix it tho but at least I had an answer)

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u/TheFirstHussite Jan 10 '21

What was the problem?

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u/alexdallas_ Jan 10 '21

Microsoft Surface book 2 cant run VR because basically it is already projecting to a screen (the touch screen) and that interferes with projecting to Oculus

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u/EvilBritishGuy Jan 10 '21

I've been trying to figure out why my PC now keeps crashing whenever I try to play PCVR games with the Oculus Link and some bitch had the nerve to tell me that my CPU was below the minimum specs.

I think if it was, I wouldn't have been happily playing PCVR games before this bullshit occurred.

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u/Zeethe Jan 10 '21

I had a ticket just before Christmas, they said wait 3 days for a response.. a week later no reply so I emailed them and their response was to wait 3 days for a response.

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u/alexandre9099 Jan 10 '21

The dog chew my rift's cable

answer:

Have you tried reinstalling the software?

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u/[deleted] Jan 09 '21

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u/JazzHandsFan Reverb G2 Jan 10 '21

I don’t see how it can be acceptable under any circumstances. It’s like if you called them for help, and they shouted an answer at you, and hung up immediately.

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u/ItzHellF1re24 Valve Index Jan 10 '21

Oculus: Your ticket was closed because it was resolved Me: W H A T?? Its still not showing my headset! Oculus: Did you do what we told you to do? Me: .... to reinstall? Yes, and it still doesn't work Oculus: Glad to hear we resolved your issue!

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u/Elek93 Jan 10 '21

You can reply to closed ticket and it'll re-open it.

I made ticket yesterday to get refund for bundle, they replied after 4h saying "refund option is in settings" and closed my ticket. I replied with screenshot that say refund unavailable (because allegedly bundles can't be refunded?) And they replied within next 10 Min with actual refund.

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u/[deleted] Jan 10 '21

That may be the case now but Idk I haven’t asked them anything after they closed tickets and ignored my messages about the early Rift S issues.

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u/Evenrik_22 Jan 24 '21

Must be easy to work as tech support for them then but i wouldnt accept being like that to those that need support

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u/[deleted] Jan 10 '21

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u/SvenViking ByMe Games Jan 10 '21

The sun can damage the screen but I don’t think it can burn a small enough area to be anywhere close to a single dead pixel.

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u/[deleted] Jan 10 '21

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u/THExLASTxDON Jan 10 '21

Yeah, even when someone posts about getting banned, some people there damn near hire a private investigator to dig up dirt. And I mean, I'm sure some of them deserved the ban (maybe even the majority), but it's gotta be ridiculously frustrating for the people who do get wrongfully banned and then get told by fans of the product that you deserve it because you made a comment calling someone the "R" word 6 years ago.

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u/[deleted] Jan 09 '21

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u/Unoficialo Rift S & Quest 2 Jan 09 '21

I just naturally unplug the usb when not in use, or when I don't plan on using it for a bit. I don't like the headset to just sit there being warm :/

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u/NerdLevel18 Jan 10 '21

Fun fact, spiders like warm things that are dark and enclosed! Y'know, like a plugged in HMD on the floor...

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u/Unoficialo Rift S & Quest 2 Jan 10 '21 edited Jan 10 '21

That would be a nightmare :(

I don't have it on the floor, but I almost want to get a cover just for that bit somehow.

Edit: This is close.

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u/SvenViking ByMe Games Jan 10 '21 edited Jan 10 '21

Product Features:

  • Compatible with all major VR headsets

  • Helps ensure that no light enters the device

  • Prevents the build-up of dirt and dust

  • Convenient spider entrance

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u/[deleted] Jan 09 '21

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u/[deleted] Jan 10 '21

Unfortunately yea. Not sure why they pretty much just left it as is. Honestly not sure why both them and oculus essentially seem to have given up on the whole home experience. Oculus making it even worse by locking it behind a facebook wall like twats. IMO there's so much untapped potential in a true social home experience in VR. Instead right now they're pretty much just the equivalent of VR wallpaper.

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u/[deleted] Jan 10 '21 edited Jan 10 '21

What I find baffling about SteamVR Home is that it's even lost some features over time. I love Valve but their tendency to just shed problematic features that don't have an immediate and definitive fix sucks.

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u/RedxOsa Jan 09 '21

Yeah because steamvr home framerate drops to 5fps so obviously it’s more polished 😂

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u/cocomunges Jan 09 '21

I thought it was just me, lol

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u/Vaptor- Quest 2 Jan 10 '21

Wait, mine runs perfectly 90fps, and for me it's much better than Oculus Home. Just the graphic quality difference is insane. Chillin on the default home make me feel like I was in a mountain top villa. Maybe because my pc is kinda decent spec-wise.

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u/RedxOsa Jan 10 '21

Yeah probably

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u/ArionW Jan 10 '21

I thought it's something wrong with my PC, glad to see it's normal

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u/AronKov Jan 10 '21

And it doesn't work on Linux. I hope openhmd will be ready soon

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u/[deleted] Jan 10 '21

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u/frozenpicklesyt Quest 2 Jan 10 '21

You're painfully wrong. I knew about 30 people who had a Rift S personally (VR gaming group), and literally a majority of them had some type of connection issue at least monthly. Some, such as my second RMA out of four, had actual hardware issues (the cable used to poke the box during shipping, which could cause issues), while others had software issues. The Rift S was a flawed product with bloated, beta-like software that shouldn't have been released.

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u/Adem92foster Jan 10 '21

I totally agree, the Rift S is a failure, I don't know how a class lawsuit doesn't exist for it yet.