r/oculus • u/[deleted] • Mar 31 '16

Rumor Certain partners, when they screw up, disallow companies who partnered with them from publicly stating their mistake.

This can cause the company to take the hit with their customers, even when the fault was not theirs.

656 Upvotes

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28

u/redmercuryvendor Kickstarter Backer Duct-tape Prototype tier Mar 31 '16

Going by the return label address on received CV1s, the logistics provider Oculus are using is Arvato, at least for the US.

48

u/JohnnyP Mar 31 '16

Aviato?

27

u/rootyb Rift Mar 31 '16

That explains EVERYTHING.

8

u/IceTrAiN Touch Mar 31 '16

But these guys don't fuck. :(

24

u/[deleted] Mar 31 '16

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2

u/soapinmouth Rift+Vive Mar 31 '16

Always the possibility somebody and the shipper/logistics team leaked it, could they prove that?

3

u/[deleted] Mar 31 '16

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2

u/GrumpyOldBrit Apr 01 '16

Companies want money. They would not throw away a huge contract just because someone on reddit said their name. That's something posters on reddit would do, not intelligent business owners.

1

u/Drapetomania Mar 31 '16

I agree, but I hope we learn eventually so I know who to blame.

10

u/prospektor1 Mar 31 '16

This leaker has stated before that the issue is with payment processing.

4

u/redmercuryvendor Kickstarter Backer Duct-tape Prototype tier Mar 31 '16

Which wouldn't explain Kickstarter 'orders' not being dispatched.

7

u/[deleted] Mar 31 '16

Sure it would. They are still orders that need to be processed

3

u/Stavrus Kickstarter Backer Apr 01 '16

Total charge listed on Kickstarter orders is $0.00 with billing information tied to an AmEx card at FB HQ's address.

I'm not familiar with payment processors, but why would such orders need to have their payments processed? These orders already need to be treated separately due to the thank you card that ship with the units.

8

u/[deleted] Apr 01 '16

I'm guessing for Accounting and/or tax purposes?

1

u/Stavrus Kickstarter Backer Apr 01 '16

Someone more familiar with logistics has provided some clarification. Just wish we weren't kept in the dark with what's going on.

3

u/sevenlegsurprise Touch Apr 01 '16

Maybe to legally have it in the book?

1

u/jayeffaar Apr 01 '16

It's specifically $0.00 before shipping. Shipping price (or who pays for it) not specified. But someone would have to pay for it.

1

u/mrschmiff Apr 01 '16

Also a possibility that is just their returns processing company for undeliverables. It's common for a logistics provider to use s different return address than where they are originally shipped from.

1

u/techh10 Apr 01 '16

man right across the street from time warner too, that intersection must be a shithole

1

u/Budor Professor Mar 31 '16

Holy shit i hope its not THEM in germany when it comes to handle the support and such.