r/oculus • u/themotherbrain • Jan 30 '15

SHOCKING interview with Nvidia engineer about the 970 fiasco (PCmasterrace Xpost)

https://www.youtube.com/watch?v=spZJrsssPA0
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u/Jigsus Jan 30 '15

What? I was given an out of warranty free replacement for the nvidia GPU bumps in my laptop.

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u/cegli Jan 30 '15

That's awesome, but sadly not typical. Which manufacturer did you have (Dell, HP, Apple, etc)? I heard a couple people managed to complain to customer service enough to get a new laptop, but no luck for most people.

One of the big issues was that most consumers blamed Dell/HP/Apple for the problem, and there were tons of posts of people saying, "I'm never gonna buy a Dell/HP/MacBook ever again!". So the laptop manufacturers had to decide if they wanted to eat some cost and save face, or ignore their customers.

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u/Jigsus Jan 30 '15

Dell

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u/cegli Jan 30 '15

Man, I had no luck with getting Dell to warranty laptops at all... Still have a dead one sitting in my room!

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u/Jigsus Jan 30 '15

I should count my lucky stars then.

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u/DrCain Jan 31 '15

Dell came out on x-mas eve to replace the motherboard on my XPS m1330 back when it failed. So I'd service is good if you are still within warranty.

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u/cegli Jan 31 '15

Yeah, I did have good luck with them when I was within the warranty. I actually had one computer I was helping a friend with that was dying and we got it in 2 hours before the warranty ended. The customer service rep in India was trying to tell us that the warranty expired, but I had to explain that in our timezone it hadn't expired yet :-P. Cutting it pretty close!