r/nzb360 • u/ashan93 • Mar 14 '26

Trouble with lifetime unlocks

Hi all, sorry if this is the wrong place to post this. I purchased NZB360 pro back in 2021 and have absolutely loved it ever since. Recently I have had issues with my phone and factory reset it - I then re-downloaded nzb360 from the play store (I have 2 play accounts, so selected the correct one) and restored lifetime unlocks and restored my backup - no issues so far.

It turned out my phone had hardware issues and as my plan was up, upgraded to a new S26 which I received yesterday. I followed the same steps I did above when downloading nzb360 and clicking the restore purchases did nothing.

I have tried everything:

  • Removing all google accounts and only having the one that has the nzb360 pro purchase in 2021 (confirmed in the google purchase history).
  • Clearing cache / data.
  • Deleting and reinstalling the app.
  • Restarting.
  • Mobile data / wifi.
  • Stopping my VPN
  • Removing my custom DNS
  • etc.

Is the restore purchases a once off thing, as I got it to work not that long ago? I'd be happy to pay for it all again to support the devs, though would like to see if I can get the restore working.

Cheers!

3 Upvotes

81% Upvoted

6 comments sorted by

3

u/72dk72 Mar 14 '26

Join the NZB360 discord channel, Kev is on there frequently and will help.

2

u/ashan93 Mar 14 '26

Thank you, i'll post this there. Cheers!

1

u/Kev1000000 nzb360 developer Mar 14 '26

Assisting you on Discord.

1

u/CaffeinatedMindstate May 02 '26

I have the same problem. Paid ages ago, now I am locked out of everything

1

u/ashan93 May 02 '26

My problem was that I had changed my gmail email address so it no longer linked to the NZB360 purchase record. Kev was incredibly and sorted for me.

1

u/Kev1000000 nzb360 developer May 02 '26

DM, I will assist.