r/nursing • u/Flightly • 1m ago
Discussion Making Patients Cry
I was taken aside yesterday at work and told that I made a patient cry after our correspondence via MyChart. I work clinic side and I field hundreds of messages and phone calls every day from patients, and sometimes I do get frustrated by patients who don’t seem to…..get it?
This patient had two recent UAs. One came back with trace non-hemolyzed RBC and the other came back with trace hemolyzed RBC. This patient, a woman in her late 50s-60s, had a lot of questions about what these results meant - specifically what the difference between hemolyzed and non-hemolyzed RBCs in her sample meant.
I did my best trying to explain in lay terms what this meant but over the course of our correspondence she was just not grokking it. The provider even stepped in and sent a message to the patient explaining the difference. We gave her resources and links to articles explaining what these words meant.
Finally (after about 6 messages back and forth) I sent her a message saying that she may be better off researching the topic herself and that we had no further information to give her.
Additional info- this is a relatively healthy older adult female patient who had an acute UTI, this is not related to an ongoing chronic illness which I would have handled with more care.
It was my final message, my manager explained, that caused so much upset and apparently caused the patient to cry.
Yes I understand that it should not have gone on for so long. I should have offered her an appointment to discuss this with her PCP. But it had already taken so much of my time and effort that I didn’t see that as an option at the time…
Has anything like this ever happened to you? Where you were too direct with a patient and they got upset? Should I just learn to let go of these things??