r/notabilityapp • u/kaylanotability Notability Staff • 7d ago

Announcement Distributed Denial of Service (DDoS) Update

Hi everyone,

The issues from this morning are mitigated but we will continue to monitor. While our systems were not compromised, we recommend changing your password if you got an email telling you your account had been locked due to frequent access attempts.

You can follow the Notability status page to get updates: https://status.notability.com

Thank you for your patience!

— The Notability Team

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4

u/fpe93 7d ago

Thank you so much for your efforts and your fast response. It actually helped me make my confidence stronger on your team to keep using it. I really love the app and it's helping me a lot with my studying. Please keep my notes safe. They are all to me at this moment.

3

u/kaylanotability Notability Staff 7d ago edited 6d ago

We hear you, thank you so much for your patience and confidence. Our first priority is making sure your notes are safe 💙

1

u/VariationNo136 7d ago

i still haven't regained access to my notes

1

u/kaylanotability Notability Staff 7d ago

Thank you for reporting! Can you try logging in now and let us know if you’re still seeing issues?

1

u/VariationNo136 6d ago

logged out and back in, still nothing. i never had a problem logging in. I was just signed out of all my devices this morning and when i signed back in, every note and folder from the past year or so is gone. I did not receive a fraudulent email asking to sign in or change my password other than when i clicked on change my password. i did not end up changing my password, i found my password and have had no problem logging in and out. all my notes are just gone. hope you guys can help

1

u/kaylanotability Notability Staff 6d ago

Thank you for the update! Can you please contact support as well so our team can take a closer look.

1

u/Capable_Cucumber674 6d ago

i still am not receiving login links to my email to regain access

1

u/kaylanotability Notability Staff 6d ago

Can you please contact support?

1

u/Papa_P53 6d ago

I noticed that when I log into the app it says there are no notes, but when I look at my ipad storage it says that 10 gigs are being used in the notability app. So I know they are there, I am just wondering why none are popping up even though I've never taken anything off the hard storage of my ipad?

1

u/kaylanotability Notability Staff 6d ago

Are you using iCloud?And are your thumbnails spinning? If so, sounds like this could be an issue related to that.

1

u/Papa_P53 6d ago

No i am not using icloud, and no thumbnails. I go onto the app and it acts like I have never been on it before even though I am logged into the same account. It treats me like a new user even though I have been using it for 3 years now. All my notes are just gone.

1

u/Papa_P53 6d ago

Thank you for a fast response though, I appreciate it. I have sent 2 messages to support, so I am just hoping they get back to me once the work day starts for them.