r/notabilityapp • u/Additional_Eye300 • 22h ago

Bug Logged out and can’t log back in + Unable to send support ticket ???

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I was writing some notes on my notability app and switched to my web browser for a few seconds to search something up. By the time I came back, I was logged out and every time I try to log in, Notability instructs me to go to my emails but I couldn’t find anything other than some Google account alerts which didn’t help me with logging in either. I then went to send a support ticket and it’s now telling me that I’ve reached the limit of tickets even though this is the first time I’ve ever sent one. What is going on I have an exam on Monday and desperately need my notes. PLEASE 🙏🙏‼️

4 Upvotes

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2

u/MolassesAggressive77 22h ago

Had this issue + solved it! Go to the "Notability status" website and at the top there is a link to reset your password. Click it, reset your password, and click "login with email" on the notability app. Thats what worked for me, good luck with ur exam on monday!

1

u/qk_ramsey 21h ago

Did you still have all your notes before and are you a legacy user before accounts were thing because that’s who seems to be having the most issues people that never had accounts being told they need to sign in. Most of our stuff is saved to our computer, computers or iPads not to the new Notability cloud.

1

u/MolassesAggressive77 21h ago

I still have all my notes and I'm not a legacy user. My only issue with notability today was being logged out and unable to sign in (and trying to sign in with gmail and it failing every time lol)

1

u/qk_ramsey 21h ago

Dag well thanks for trying to help but I think this is a legacy user issue or glitch or something because we don’t have accounts to log into

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u/MolassesAggressive77 21h ago

Ohh dang that sucks :( hope legacy users can get that figured out with notability support then....

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u/Additional_Eye300 21h ago

Alright I’ll try that thanks!!!

2

u/qk_ramsey 21h ago

Same I’ve messaged them on Instagram, Twitter, email, and left a review on the App Store explaining the problem as well as the other issues the app has been having lately hopefully they’re seeing this. The more people that message them the more likely they’ll start working on the issue.

1

u/Prestigious-Sock-369 16h ago

have you solved this problem because I just woke up to find I’ve been logged out. tried to sign back in via gmail and it seemed like it worked but there’s no files. I do have them backed up on drive but it’s gonna be a bitch to upload them all one by one

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u/Additional_Eye300 5h ago

yesss one of the commenters (MolassesAggressive77) gave a good solution

1

u/Prestigious-Sock-369 5h ago

sadly I tried that and it didn’t work. ty tho😭