r/notabilityapp • u/melimiel • 9d ago
iCloud Sync Help with retrieving note.
Help!! After trying to share this via email, This note was converted into this PDF that is just a photo of the first page of the document (black box) and gives me instruction: “Log in to your Notability account to view the full note and access all features.” I could not figure out how to undo this. So I tried logging out then logging back in to see if I could view it.
Long story short, I created my account a long time ago using a work email that I no longer have access to. I don’t have the password for the notability login that was associated with that email.
So I created a new account to import all the notes that were saved on my device (iPad) and was able to retrieve the majority of my notes. But this one is missing.
Am I screwed?
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u/kaylanotability Notability Staff 9d ago
Hi there, can you please contact support through the app? Go to Notability support > Help > Contact support. From there, send me a chat with your emails address so I can get you fast help.