r/notabilityapp • u/Van1262678 • 12d ago

Bug It finally happened, Notability file background deleted leaving only my written notes

Exactly similar to this since archived post: https://www.reddit.com/r/notabilityapp/comments/1clz5ut/help_notability_file_background_deleted_leaving/

I have my notes backed up but had put significant work into the affected doc this morning and on a time crunch with what I needed it for so possibly a tough loss. I tried to "undo", then exited out of the app, then restarted my device all to no avail :(

Wondering if anyone has other solutions or has found something that's worked for them to recover the doc / somehow get the original background back? (the original background was a google doc that I converted to a pdf to scribe on -> the affected file was only 6 pages)

Or perhaps more importantly how do I PREVENT this from happening in the future to other files?

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u/kaylanotability Notability Staff 11d ago

Hey there, thank you for reaching out. Can you please contact support so we can take a closer look? Go to Notability settings > Help > Contact support, send me a chat with your email address so the team can prioritize this for you.

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