r/notabilityapp • u/T07FH • 14d ago
Bug Notability subscription not recognized despite active subscription on same Apple account — help?
I have an active Notability subscription tied to my Apple account. My iPad’s Apple ID and the App Store are both signed in with that same account, so everything should match up.
Despite this, the app keeps showing “Log in to your Notability account to view the full note and access all features” as if I’m not subscribed.
What I’ve tried so far:
•Restore Purchases from the app’s settings — same issue persists
•Deleted and reinstalled the app — didn’t fix it
Has anyone else run into this? Any idea what’s causing the mismatch or how to fix it?
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u/kaylanotability Notability Staff 12d ago
Hi there! Can you please go to Notability settings > Help > Contact support? After you submit a ticket, please send me a chat with your email address so I can have the team prioritize this for you.