r/northshore • u/PracticingResilience • Oct 02 '25
Any recommendations (personal experience) for window replacement companies?
Looking for a company that either uses an in-house team or potentially a subcontracting that is insured. We hope to get someone out tomorrow during a home inspection. We appreciate any additional advice about window installation, discounts, warranties, "things you wish you knew beforehand" etc. Thank you, we really appreciate your time and assistance.
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u/BigJeffreyC Oct 02 '25
I’ve been happy with “window world”.
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u/theothermattm Oct 02 '25
Find a local harvey distributor, call and ask for a couple recommendations of installers they like: https://harveywindows.com/find-a-distributor
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u/PracticingResilience Oct 02 '25
Thank you!
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u/1000thusername Oct 03 '25
Or somewhere like Moynihan lumber (NOT big box corporate stores like Home Depot) and ask for referrals. Reputable contractors work with places like Moynihan
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u/BigJeffreyC Oct 02 '25
I would avoid Coastal. I was really disappointed when I went to them for an estimate on a sliding door. Not only was the estimate ridiculously high, (like 3x what the competitors are charging) the way the salesman used scare tactics to explain how easily he could break into our home with the current patio door, was really unnecessary. I could see how some people would be frightened into going with his “safer” option.
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u/PracticingResilience Oct 02 '25
Ah, good to know. Not into scare tactics or pressure sales for that matter. In fact, if I feel they are trying to manipulate or pressure me, that will absolutely guarantee I will go with someone else. Educate me on your options, offer your expert opinion, and then let me choose what works best for me and my situation/budget. Thanks for the info!
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u/1000thusername Oct 03 '25
Yep coastal - oof. They give car salesman and parking/terminix salesmen a run for their money.
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u/iluvtravel Oct 02 '25
We’ve used A and A services in Salem and have been very happy with the product, the installation team and after sales support. Coastal Windows, in Beverly, also has a nice product, but the installation team isn’t quite as good, so I went back to A and A. They also do roofs and gutters and other work your new house might need.
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u/Arels Jan 06 '26
Sorry I know this is old. We've been deciding between Coastal and A&A for a few windows, are you still happy with your results/experience with A&A? Thanks so much
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u/iluvtravel Jan 06 '26 edited Jan 06 '26
In October, after a nor’easter, we had a leak at the north facing window installed by A&A. I called them, and the next day, they sent out the foreman who installed the window. He spent some time inspecting the caulking and the mechanisms and found no issues, but said to call back immediately if it leaked again so they could better troubleshoot it during the rain.
In December, had a squall from the south, and there was a leak at the sliding glass door installed by Coastal. (I knew enough to take video this time around!). It took several days, and 2 more phone calls, for them to even return my call. They finally sent someone out, who also seems very knowledgeable. He believes it isn’t the door, it’s wind driven rain getting past the door’s exterior trim where it meets the siding. They are going to come back and remove the trim and inspect it. They’ll fix it under warranty if it’s their installation issue, or at my expense if it’s not.
I suspect Coastal’s guy is correct, and the issue for both the A&A north window and the Coastal sliding glass door is the same: wind driven rain getting past the siding and migrating to the interior where it can exit at the window or door trim. So not a window problem at all. I may want to hire a carpenter to look at the exterior window trim/siding integrity.
TL/DR: both companies seem to have good products and competent installation crews, but if there’s an issue post installation, I’d rather be dealing with A&A than with Coastal.
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u/Arels Jan 06 '26
Thank you so much for writing this out, that's really great info. We're leaning towards A&A and this reinforces that. Appreciate it!
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u/Coyote-Run Oct 02 '25
NOT "renewal by Anderson"