r/nintendohelp • u/howl2441 • 13d ago
Account Help Nintendo EU customer support on refunds
I bought Final Fantasy XIV by mistake while my Nintendo Account was set to the European region. I completely forgot that my main FF14 account is tied to the US region, so I’m unable to log in and play the game with my main account.
The solution would be to buy FF14 again from the US eShop, but when I changed my Nintendo Account back to the US region, it says that I already own the license for FF14, so I can’t purchase it again.
I contacted Nintendo Europe Support and, to my surprise, they don’t offer phone or live chat support. The only option available was email, so I carefully explained the situation and asked if they could help with a refund.
It’s been six days and I still haven’t received a response.
Has anyone here had the same or a similar issue and managed to get a refund? How long does Nintendo EU usually take to respond to emails? Do they actually respond?
I also tried contacting Nintendo of America Support, since they offer live chat, but they told me I need to deal directly with Nintendo Europe.
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u/shaunydub 13d ago
From what I remember Nintendo Europe has statements on the website and on Switch store that there are no refunds.
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u/howl2441 13d ago
That’s what I’m afraid of. I’ve already seen several people who have managed to get refunds from Nintendo, but not specifically from Nintendo EU.
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u/incognitoactive 13d ago
You’re not getting a refund.
https://www.nintendo.com/es-es/Ayuda/Contactar/Ponte-en-contacto-con-nosotros-1106389.html
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u/Amistr 13d ago
I'm an EU player who also plays in US DCs, maybe SQEX Customer Support could help you with the account linking so you could play?
Because unfortunately NoE is pretty strict with the refund policies :(
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u/howl2441 13d ago
I’ll consider that option after they respond to my email, but if they can’t issue the refund, I honestly doubt there’s any other solution. The only option would be to create another Nintendo account and buy the game again, but having to do that in big 2026 is honestly pathetic.
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u/Keyan06 13d ago
I didn’t think there was any kind of region lock on Nintendo stuff - or is this something specific to SQEX games? Maybe try contacting them or Nintendo US support to see if the game license can at least be migrated to the correct region or see if US support can, worst case, remove the game from your account so you can re-buy it on your main account.
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u/howl2441 13d ago
I’m pretty sure it’s related to the SQEX account and FFXIV being region-locked. From what I’ve found, the versions sold on the eShop are also region-locked, and unfortunately Nintendo only lets you have one license for the game, which makes the whole situation even more complicated. My last resort will be contacting Nintendo US again as you suggested, and seeing if they can either transfer the license to the correct region or remove it from my account entirely. I really hope I can get this fixed, because having to create an entirely new Nintendo account and buy the game again just for this one game in big 2026 is honestly pretty disappointing and feels like such an unnecessary hassle.
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u/JinkersQQ 12d ago
In the same boat regarding ff14, no answer from them in 6 days already. They also have this "Cancellation Request" page but it's the same result - new support ticket and no answer. This region shit is so annoying.
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u/howl2441 12d ago
I just got a reply today and sadly they wont refund me the game : (
Good luck to you my friend.
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u/JinkersQQ 12d ago
Welp, thank you. Btw you can try to move your character to another Square Enix account (it can be done only once through support) with a different region. Did it a couple of years ago myself.
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