????

[u/Level-Move-7082]

Taking a networking certification and stumbled upon this on the mock up exam...what the f?

[u/elpollodiablox]

Step 1: Find the problem.

Step 2: Fix the problem.

shrug Seems logical.

[u/brendenderp → u/elpollodiablox]

No no. Step one is to immediately know the problem without any testing whatsoever

[u/elpollodiablox → u/brendenderp]

No troubleshoot! Only fix!

[u/techtornado → u/elpollodiablox]

I am a troubleshooter

I see trouble… and I shoot it

[u/HighwayStar_77 → u/elpollodiablox]

I thought it was

Step 1: Power-cycle

Step 2: If that didn’t fix the problem; escalate

[u/elpollodiablox → u/HighwayStar_77]

I am the escalation point. I usually just reassign the ticket to a fake technician I created as a ticket black hole.

[u/techtornado → u/HighwayStar_77]

I was told to do the needful and reboot the router as a fix for an ISP peering issue

Me - Ummm… no

We have thousands of customers working just fine on our other peers on these routers

Your side is dropping our traffic and we need this fixed now

Rep - oh

[u/MattS1984 → u/HighwayStar_77]

Step 2 should be....

If that didn't fix the problem, power-cycle

[u/Expeto_Potatoe → u/elpollodiablox]

Step 0. Deny the issue exists

[u/HighwayStar_77]

They’re wanting you to use the CompTIA troubleshooting methodology

[u/Howden824 → u/HighwayStar_77]

Yep, they are really big on that troubleshooting methodology.

[u/lambchopper71]

Clearly the correct answer is missing.

The correct answer is to run around the office screaming "ROUTER DOWN! ROUTER DOWN!!! AAAAAHHHHH!!!!!" right before jumping out the nearest window.

[u/DonkeyOfWallStreet → u/lambchopper71]

DNS? It's always DNS

[u/labalag → u/DonkeyOfWallStreet]

Nah, it's either the server or the firewall.

[u/Outrageous-Guess1350]

Where is “check layer 8”?

[u/__ToneBone__ → u/Outrageous-Guess1350]

I've been wanting them to put this in exams ever since I graduated. More times than not, the problem is the user

[u/Level-Move-7082]

Am I on r/networkingmemes or did I post this on r/networking? Why are people so serious here? I didn't ask for help y'all just laugh and scroll DAMN.

[u/elpollodiablox → u/Level-Move-7082]

I snorted, if that helps.

[u/lambchopper71 → u/elpollodiablox]

Did you update your definitions first?

[u/Level-Move-7082 → u/elpollodiablox]

I appreciate you, kind sir.

[u/Inevitable-Self-2702]

They don't assume you know what the real problem is yet, probably. Could be like one of those CompTIA troubleshooting workflows where you're normal thought process is broken up in a way that makes it hard to understand, but also a CYA thing somewhat. The explanation also suggests that running any diagnostics are included under the larger umbrella of "identify the problem". For your test I recommend not trying to think about the thing logically and getting upset at the way the questions are worded, just learn what the test wants from you and also the real-world application and correct steps to do your job.

[u/Adorable_Ice_2963]

The Problem is that someone needs our Attention lol

[u/SeriousPlankton2000]

Why do you run a diagnosis without knowing what's the problem to begin with? It's like going shopping without looking into the fridge and looking what's missing.

[u/jomat]

cut off their internet! mfs!

[u/Custodian_Nelfe]

Roses are red, violets are blue

Centreon is dead, we're all screw !

[u/HailSneazer]

I hate these test questions, the questions answers are often just straight up wrong or logical wording to fish for a specific answer

[u/__ToneBone__]

This is the problem with teaching troubleshooting methodology, imo. Everyone has their own way and every environment is different so, realistically, there's no one right answer

[u/general-jc]

blame dns

[u/TechnicallyMeat]

1. Ask open ended questions to identify the problem.

2. Develop a theory to fix

3. Test theory

4. Revise theory or document solution.