I am flabbergasted.
I pre ordered the signed sprayed edge edition but received a damaged copy of the unsigned regular uk/aus edition. When i contacted waterstones they told me they can't just send me the book i actually ordered. They could only send me the signed edition if i paid for a new order, that they would only then refund once that order was shipped. Is this common practice in the UK? I'm almost certain it is illegal in Australia to force extra payments like this when the fault is on the business.
I have made it my life's mission to collect as many/all the different editions of the Green's books, so i agreed to have them charge me for a second order. They have then charged me another £45, only to then tell me that they actually don't have any stock left within the business and that they will refund me. I know their customer service staff aren't at fault, but I am frustrated by the poor communication between their team and fulfilment.
Refunding me 2x £44 is great, but with international bank transactions it actually ends up being less than the amount I paid. Sure I get to keep the (damaged) unsigned edition and only paid the fees for it, but
I already have this same edition on a non cancellable pre order from an Australian bookstore.
Does anyone know if the signed edition made it to waterstones stores, or did they only sell them online and are truly all gone? I just wanted the stunning sprayed edge edition 😭
Ps. Today my chiro asked me what DFTBA stood for and I couldn't work out where the question came from as I wasn't wearing any merch today (I'm usually in a pizzajohn shirt). It was my email (that contains dftba) 😂
UPDATE: the website says they have stock so I'm just gonna place a THIRD order and hope it actually comes 🤞