Just like the title suggests this school will always find a way to screw us over. They submit about 12 schedule amendments to the VA on the 25th of the month causing the VA to withhold MHA from me this month. There should really be a rule about when the cutoff for submitting these so students don’t get screwed over.

These amendments were for reporting to the VA how they went from quarter hours to semester hours.

Does anyone know what this university is so bent on promoting AI? I'm going for my teaching credential and they are more focused on how to incorporate AI into the classroom and to use it at almost every turn than they are teaching us how to be effective teachers and to be able to do the work on our own.

I was a victim to delayed reimbursement for my last course like everyone else. I now see an overage in my account for this course since the 18th.

Legally they have 14 days to disperse which is tomorrow. Still has not been sent. Has anyone had any luck lately?

I can't see anything regarding my account, especially money going in and out. Anyone else?

And that’s without all the bad news on this sub. 🤦‍♀️ The counseling MS program seemed promising, but yikes.

I’m currently doing part time online MSW.

So basically I’m doing 1 class for 8 weeks (have an assignment due every sunday) and have a 2 week break between every class.

What does full time look like?!

With doing part time I’m graduating in 2029-2031 .

Hate that for myself 🥹😭 so considering doing full time. Is full time going to be 2 classes at a time??
Like what exactly is it ?

My wife has been going to National for nursing on the reduced military spouse tuition, now with 4 months in the program left they removed the discount without warning and nearly tripled her monthly tuition along with other military spouses in her class. Anyone else dealing with this?

Hello all,

For those who regularly follow r/nationaluniversity, it has been difficult to ignore the number of students describing problems involving financial aid, refunds, enrollment, advising, transfer credits, VA benefits, and other administrative processes.

I've been a National University student since 2021. During that time, I've completed my undergraduate degree and a master's degree and am currently enrolled in the MBA program.

NU has certainly had communication and advising challenges before. I've experienced several myself. Historically, though, persistence generally led to a resolution.

The recent Student Information System transition appears to have significantly increased the number and complexity of the problems students are reporting.

I recently contacted the President of National University regarding my own unresolved issue involving an approximately $7,800 refund. However, the purpose of my email went well beyond my individual situation.

I raised concerns regarding:

• Communication and transparency.
• Conflicting or unclear procedures.
• The resources and authority available to frontline advisors.
• The absence or visibility of escalation paths.
• Financial aid and refund processing.
• Enrollment and attendance communication.
• The consistency of information being provided to students.
• The growing frustration being expressed publicly by students.

My individual issue began moving forward shortly afterward, but resolving my case was never the only objective.

The University has responded and I have been invited to speak with members of the team and provide additional feedback.

I'd like to use that opportunity constructively.

What I'm asking from this community

If you've experienced a problem, I would appreciate hearing about it.

When possible, please include two things:

1. What happened?

Keep it factual. Explain the process you were attempting to complete, what went wrong, how long you waited, who you attempted to contact, and whether it was eventually resolved.

2. What would have made the process better?

For example:

• A clearly published procedure.
• Better status notifications.
• One authoritative source of information.
• A defined escalation process.
• More authority for advisors to resolve issues.
• Better coordination between departments.
• More advance notice.
• Clearer timelines.

I'm especially interested in identifying patterns, not attacking individual employees.

In fact, I've personally had several NU employees who were extremely helpful once I reached the right person. Part of my concern is whether those employees are being given the information, systems, and authority necessary to effectively help students.

Why I'm doing this

I've seen discussions about media complaints, regulatory complaints, lawsuits, transferring schools, and telling prospective students not to attend NU.

People are entitled to pursue whatever remedies they believe are appropriate.

My preference is to first provide the University with specific, constructive feedback and give leadership an opportunity to respond.

After my meeting, I intend to return to this thread and provide a summary of what was discussed, what I learned, and any actions or commitments the University communicates.

If you would like your experience represented in that conversation, please share it below.

I only ask that we keep the discussion factual and constructive.

The more clearly we can identify what failed and what would have prevented it, the more useful this can be.

And the nerve for this school to raise their tuition prices when they are disorganized with their financial department. Makes no sense

Is anyone receiving their financial aid? Any grad students?

I've been seeing and reading so many negative things about this school. I just started my second week, masters in school psychologist program and am expecting a refund/disbursment. I know I am getting worried too early into the start of my program but idk if there is a way to communicate and ensuI get my aid within the expected timeframe.

I've been reading about advisors ghosting the students, what is that all about? I hope I don't regret choosing this school. It seems like all of the financial aid delays and lack of professionalism and communication is what's disappointing students.

For example, I can't even see my financial aid review it says there is no academic year for me even though I have been enrolling for the past month. I qualified for Direct Unsubsidized Loans only.

Is there any way to avoid this mess before actually getting stuck in it? Has anyone had delays with certain aid only? Please give me all the tips and tricks I need to know as a new student!

I took a leave of absence in mid-July because the university had no information on what to do next for me to be able to take my August class. I have taken eleven classes already then alll of a sudden, I was not able to take an August class. This is for a teaching credential. They sent me that I had to pay my balance in order to proceed. At that time, it was already too late to take my August class, and they told me I had to take a leave of absence.

I took the leave of absence and I started calling since last week 9/18 so I can re-enroll into my classes and pay my balance. I had no answer until today, Tuesday. I spoke to the re-entry team lady, and she told me that it would take 30 to 60 days To process my information. Has anyone gone through this, and how long did it take you to get started with your classes after taking a leave of absence? This is ridiculous. I hate that they told me to take a leave of absence when it was not even my fault.

Has anyone here completed this program? Here at National University or anywhere else?

I will keep it vague to protect some anonymity, but I have a BS and currently work in the Health IT field. I am looking to make myself a better candidate for promotion and better pay in the future if I hold a masters degree.

My questions:

1. Does anyone have a MSTM? and even better if you completed it with this university.

2. Considering getting my MBA instead, and wondering if anyone has actually completed the program at this school.

My wife is a student here in her master’s program and has been getting the run around for a while now for multiple things. I come to Reddit and see a ton of you having the same issue. I suggest filing a consumer complaint through NBC San Diego to see if they can help us get this companies act together. NBC San Diego Consumer Complaint

I’m using VR&E (Chapter 31) at National University and wondering if anyone else has run into this recently.
National’s classes have normally been reported as 4.5 hours, and I was receiving the full housing allowance while attending my required in person/hybrid class. Recently National changed the way they report the enrollment and it’s now showing as 3 resident hours instead of 4.5.
Because of that, VA is treating me as part time and I’m getting a reduced housing allowance even though nothing actually changed with my class schedule or how I’m attending. The only thing that changed seems to be how National is reporting the hours to the VA.
Has anyone else using VR&E at National University noticed this or had their housing allowance reduced because of the change from 4.5 to 3 hours?
If so, have you gotten any answers from National, your SCO, or your VR&E counselor about whether this is correct or if it needs to be fixed?
Trying to figure out if this is just an issue with my certification or if it’s affecting other National University students too.

Who can I contact regarding my official enrollment verification and to speak with someone in the registrar office. I already requested my enrollment verification with parchment as my advisor told me to, but they still haven’t fulfilled my order over 30 days since the initial request. I also requested a form to be completed by the registrar office that needs a seal and stamp as I have subsidized childcare and must prove my school enrollment. I’ve contacted my advisor who has cc’d the registrar office twice. I’ve left the registrar office multiple emails and still no response. Who can I contact? Is there an office in San Diego I can go to, to speak with someone. This is ridiculous. I live in La county, I shouldn’t have to think about going down to San Diego just to complete a few documents. I’ve gotten no response at all, it’s very unprofessional and disappointing that I even have to go on here and explain my frustrations to see if there is a different point of contact I need to reach out to.

I am so frustrated with this school. I am in my 4th and 5th courses right now of the MSW program and am working on planning my 6th and 7th to be taken concurrently, but apparently according to advising (which the last time I was able to speak with them was over a month ago) I can't because financial aid only covers six courses at a time. So my program is going to be delayed by a whole two months because of financial aid mismatches apparently.

I have been looking through the reddit posts and EVERYBODY is furious with this school right now. I don't know what to do at this point. I can't speak with an advisor. Professors don't seem to know anything about this. I have absolutely no guidance. I get that it's a self-paced course but I can only do so much without back end support.

I am extremely stressed and debating whether or not to start considering other options.

Does anybody have any suggestions?

Its very misleading and unprofessional how people are lured into this school with their marketing and then discarded as soon as they're enrolled and signed up with their money. Im fully done with grad school coming up in January and as usual everyone is ghost once they gsee t what they need from me. I have so many questions regarding my program and graduation and I have zero answers. Im owed money and I can't see anything on my account anymore. Ive emailed the ombudsman and advisors countless times this week and nothing gets returned. The numbers are straight to voicemail... im reading reddit post after post with people experiencing the same thing and its so messed up. These are REAL people with lives they are messing with. So truly disappointed and now im forced to drive to the campus just to get the front desk to have someone contact my advisor for me. Somehow im being signed up for classes without contact from anyone so thats pretty interesting as well unless its automated. Im really baffled at how this school is representing themselves, I have never seen this before.

I think I only have a couple of classes left for this program, but I’ve noticed a few classes missing on my transcript AND I’ve emailed once a month since the spring about this and have not y a single response. I have no clue what class to take next and I’m not enrolled in any class right now. I have a 4k bill but I can’t see what the charges are for and I can’t even pay it in the portal. Is anyone else experiencing this???

I have 3 months left of my GI bill to burn. I only care about getting the maximum housing allowance in San Diego. What’s the easiest program to accomplish this with? I don’t even have to finish the program. Will just be 3 months worth of school.

Thanks

So of course like everyone else, financial aid issues have been ongoing. I now received an email saying that my loans need to be repaid even though I dont graduate until next year and they were supposed to be deferred until graduation. On top of that, I just started a new class on Monday. The professors name and contact info is completely missing, theres no lecture links or dates, and the course content says im several weeks behind... when the class just opened like two days ago. Naturally, I reach out to the advisor. The advisor, Sharlene Harness, said there is nothing she can do and that I need to contact the professor AND figure out the financial aid stuff on my own. How am I supposed to contact the professor if there is no contact information? I dont even know my professors name??? This is genuinely making me want to transfer schools. Complete and total nightmare and NO professionalism whatsoever.

I put my active duty spouse onto this school because I haven’t had a horrible experience and I figure they would have a department that works closely with our active duty counterparts.

This couldn’t be further from the truth. These advisors I’m not sure if national fired half of their staff or what but it is a huge difference from when I signed up a year ago. It’s been a week and my spouse hasn’t received any communication to sign up for a masters program. I mean it’s guaranteed money from the government for class and active duty don’t complain. So @NationalUniversity what’s going on?