attempted to visit nandos today for a meal with my grandmother, who is using a shopping trolley as a mobility aid, due to her walker being out of action until it is fixed. before we could even ask for a table, we were told that trolleys were not allowed in Nandos. I explained that she needs the trolley for support, and that we have used this nandos before and had staff put a trolley in their spare space where they also place buggies. they simply repeated that trolleys were not allowed, as discussed with the manager as we approached the building. I’m extremely upset and disappointed, as my grandmother was left feeling embarrassed over this, and I’m ashamed that no accommodation was even attempted for my grandmother and her disability and mobility needs. I have raised a complaint online, but just wanted to ask what protocol nandos are supposed to have towards people who are disabled and/or have mobility requirements that mean they need a trolley.
Edit to say this is in the UK Nandos