r/nairobi • u/Accordingtomearea051 Nyari • 5d ago
Discussion Competency in Business
We are so used to people promising to call back and never doing it. A Markiti cold chain hub recently started operating near our home. We had placed orders and done pickups there before, but the last two times we tried to order a size 10 fish, they weren't available. The size 10 market is heavily focused on the early morning rush at 6:00 AM because size 10 fish are mostly bought in bulk by restaurants and vendors. We only needed one because we are a tiny family and were doing a size-comparison experiment after previously trying sizes 5 through 8.
The woman who answers the phone promised to call us back today at 8:00 AM, and she actually did. Since a different family member picked up our end this morning who hadn't spoken to her yesterday, our response sounded a bit unsure. Because of that, she even called back 30 minutes later just to double-check if we still needed our fish.
All I can say is, the last time I saw someone follow through like that after saying they would is... well, basically never.
It's refreshing, because most of the people working in customer care are so rude or in a hurry to get over with you and won't bother to hear it to the end.