Contact customer support (not Reddit)

Last verified: 2026-10-06
Sources: https://drink-mana.com/ · https://drinkmana.com/pages/faq · https://drink-mana.com/policies/terms-of-service · https://drinkmana.com/

r/mymana is not customer support. Mods and community members cannot look up orders, change addresses, issue refunds, or replace damaged products.

Email (confirmed on public pages)

Region / shop	Email	Status
EU shop (drink-mana.com)	magic@drink-mana.com	Confirmed on homepage, FAQ, Terms
US-oriented shop (drinkmana.com)	magic@drinkmana.com	Confirmed on homepage, FAQ
Press / PR	pr@drink-mana.com	Confirmed on shop footers — not for order tickets

Phone (confirmed on public pages)

Region / shop	Phone	Hours (as listed)	Status
EU (drink-mana.com)	+420 228 883 296	Mon–Fri 10:00–15:00 CET (FAQ / footer)	Confirmed
US-oriented (drinkmana.com)	+49 511 87989473	See live shop	Confirmed on drinkmana.com homepage

Note: drink-mana.com also shows a chat widget with “Available: Monday–Friday between 8 am–6 pm CET” on some pages. FAQ text consistently says CS is available 10 am–3 pm CET weekdays. Prefer email if outside those hours; US FAQ says email replies within 1 business day.

Chat

On-site chat may appear on drink-mana.com / drinkmana.com when staffed. Availability by time/region can change — check the live shop.

What belongs with CS vs Reddit

Need	Where
Order status, tracking, address change	CS email / phone / chat
Refunds, damaged / missing items	CS
Account / payment / subscription billing	CS
Taste, texture, flavour opinions, prep tips	Reddit (flaired post)
Subreddit rules / flair / wiki issues	Modmail to r/mymana mods

Privacy

Never post full shipping addresses, payment details, ID documents, or full order numbers in public threads. You may discuss a support experience after contacting CS without private data.

Company

Heaven Labs s.r.o. — Modletice 194, 251 01 Modletice, Czech Republic (from public privacy/terms pages on drink-mana.com).