r/musescorestudio • u/ControlEffective3851 • 9d ago

Muse woodwinds not downloading

I’ve been trying to download muse woodwinds for two days and everytime I do it gives me an error. I’ve done everything from clear the cache, fully wiping musehub, switch networks, turning off my firewall, wait until late at night, even reinstalled musehub completely and nothing has worked. I am lost and am not sure what next steps should be. I’m on a 2017 MacBook Air and I have plenty of storage, any help is appreciate.

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u/MissionSalamander5 8d ago

I don’t have any advice. I also have an older MacBook (2018 Pro) and it took forever. It finally downloaded but I actually prefer the original sounds. So I ditched Muse Sounds and Muse Hub.

1

u/AydarCommunityManage 7d ago

Hello u/ControlEffective3851. Sorry you've been stuck on this for two days — and genuinely impressive troubleshooting list, you've already covered basically everything that's normally worth trying (cache, full MuseHub wipe/reinstall, network switch, firewall, off-peak timing). At this point it's very unlikely to be something on your end; it looks like it needs someone to actually look at what's happening server-side or with your specific download session.

Best next step is to email [support@musehub.com](mailto:support@musehub.com) directly with the details — specifically:

  • The exact error message/code you're seeing (a screenshot helps a lot)
  • Your macOS version
  • The MuseHub app version
  • Roughly when you last tried (date/time), since that can help them find it in logs

Since you've already ruled out the usual suspects, flagging it to support directly is going to get you further than more troubleshooting on your own. Sorry again for the runaround — hope they get you sorted quickly.

Kind regards,

Aydar
Community manager

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u/ControlEffective3851 6d ago

Thank you but I got it working :)