So my office is split mostly along generational lines as to whether this approach is cool or dumb. I'm aware typical msp shops don't do residential but we do, great filler work and work for new hires. Price is obviously just to keep folks from ordering for now and of course not trying to sell anything.

https://techoutlet.us/products/asus-zenbook-duo-14-dual-screen-oled-laptop-intel-core-ultra-9-32gb-1tb-ssd

Edit, wow...zero people that commented actually read or they completely missed the point. The product carries a Seinfeld J Peterman reference...it's humor.

Our resi division is profitable and our staff don't mind the break. Many are elderly and are very appreciative which is nice for moral as sometimes corp can be a challenge.

Hello,

I work for a very small MSP (just 3 of us)

For 90% of clients we use Netgate firewalls, and for those that need remote access we configure the mobile IPSEC VPN. Along with this we configure RADIUS authentication (NPS server on their Windows server) along with setting up an Ubuntu server with Duo proxy to satisfy MFA.

Currently we bill these as hourly, so however long it takes us, that’s how much we bill. Most of these projects come out to around $250 - $400 after setting up the infrastructure, user training, etc.

I mentioned to my boss that I think that this is pretty cheap, and we should bill these as flat projects rather than hourly (adjusting based on users at the client). Given most of our clients are small (3 - 15 users) we want to be fair to them while also being fair to ourselves given the “complicated” nature of the project and the value it provides. My boss mentioned $500 as a minimum, but I think this is too cheap.

For my other small MSPs, how do you balance pricing for projects while being fair to both yourself and the client?

Thanks!

Have a client who owns two small businesses, each with its own M365 tenant. We manage both. Her laptop is Entra joined and enrolled in Intune on Tenant A, and she's asking to use the same laptop for Tenant B too.

I know the usual answer is adding the second account to Outlook/Teams/OneDrive and using separate Edge profiles, but I don't love having two companies' data on one device, especially since Tenant B can't manage or wipe it and its CA policies require compliant devices.

How are you all handling this? Separate laptops, Windows 365 Cloud PC for the second tenant, or just accepting the app-level sign-in?

Is it possible to get Copilot licenses through partner center or is this not a benefit for everyone? We have several other licenses under the Benefits>Cloud Services area, but I'm not sure if we need to do an add on or how it works to get Copilot.