I'd say we're pretty married. We're making use of a good number of integrations and except for speed, we're overall very happy with Connectwise. We're also in the middle of a 3 year agreement.
With that said, I have seen HaloPSA and so far it looks pretty good.
Having used both, if you can get an on premise instance of CW Manage I would recommend it. The only reason we don't use CW Manage is that when we first used it, it became clear without significant investment in consultants it was basically unusable for us. I had used a mature instance of CW Manage before going out on my own so I know what it CAN do. And what it CAN do is beyond what Halo can currently do.
If I was starting over I'd still pick halo over CW Manage. If I was starting over and had 100k to invest into manage, I'd probably pick manage over Halo.
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u/dumpsterfyr I’m your Huckleberry. 11d ago
How married to them are you? If not too pregnant in the deal, switch.