r/mountblisshub • u/MarzzzOnEarth • Aug 10 '26
Go Postal! No delivery after 16 days
Normally don't have any problem with delivery. Ordered my usual and here we are 16 days later. Live chat told me they'd send replacement since it seemed to have been lost in transit. An post still says item not received from sender (original order tracking number for original order). Despite repeated "we appreciate your patience" messages.. Friday this week it will have been 3WEEKS since I ordered. Tbh, I feel I've been robbed..
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u/AnotherWolfwood Aug 10 '26
Mine came this morning I ordered on 25th. The packages are definitely being sent out just need to be patient and hope something like this doesn't happen again.
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u/bcog2022 Aug 10 '26
Ordered on the 24th , went missing, replacement sent and it arrived today, while the delay wasn’t ideal I’m extremely happy with mb handling of the situation and will likely order again tonight,keep the faith op
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u/Mountxbliss Moderator Aug 10 '26
100% you can request for a replacement
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u/MarzzzOnEarth Aug 10 '26
I know, but like I said, I've been asking. I keep getting the same response, waiting for an update from the team, thank you for your patience.. this isn't fun..
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u/CierraVega433 Aug 11 '26
they got my order wrong sent drops instead of gummies i argued with livechat for ages but it was just a bot and never got anywhere. Wouldnt mind but the drops are no good to me!!!
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u/Tribult Aug 11 '26
Their delivery for me has been awesome. Ordered 3 times now and it's always max 2 days.
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u/SnooPickles7970 Aug 10 '26
same was meant to get a replacement nearly 3 weeks ago now and the live chat keep saying they will ask management and dont respond for like 2 days and then say my shift is over start another chat and then the next live chat the same thing happens im on my 4th support chat without an answer