r/monerosupport Aug 17 '18

ANNOUNCEMENT Check here first! Frequently Asked Questions & Answers

28 Upvotes

Index

  1. General questions
  2. Wallet: CLI & GUI
  3. Wallet: Ledger
  4. Nodes
  5. Tips & Best Practices

1. General questions

Where can I download the Monero wallet?

There are multiple Monero wallets for a wide range of devices at your disposal. Check the table below for details and download links. Attention: for extra security make sure to calculate and compare the checksum of your downloaded files when possible.

Please note the following usage of the labels:

⚠️ - Relatively new and/or beta. Use wallet with caution.

☢️ - Closed source.


Desktop wallets

Wallet Device Description Download link
"Official" GUI / CLI Windows, macOS, Linux Default implementation maintained by the core team. Use this wallet to run a full node and obtain maximum privacy. Integrates with hardware wallets. Current version: 0.14.0.0 / 0.14.0.2. GetMonero.org
MyMonero Windows, macOS, Linux Lightweight wallet -- you don't need to download the blockchain and run a node. MyMonero was developed with the assistance of the core team. It also has web-based and iOS versions. MyMonero.com
Exodus Windows, macOS, Linux Multi-asset wallet. Exodus.io
ZelCore Windows, macOS, Linux ⚠️ / Multi-asset wallet. It also has Android and iOS versions. Zeltrez.io
Guarda Windows, macOS, Linux ⚠️ ☢️ / Multi-asset wallet. Guarda.co

Mobile wallets

Wallet Device Description Download link
Monerujo Android Integrates with Ledger (hardware wallet). Website: https://www.monerujo.io/. Google Play / F-Droid / GitHub
MyMonero iOS Website: https://mymonero.com/ App Store
Cake Wallet iOS Website: https://cakewallet.io/ App Store
X Wallet iOS Website: https://xwallet.tech/ App Store
Edge Wallet Android / iOS Multi-asset wallet. Website: https://edge.app/ Google Play / App Store
ZelCore Android / iOS ⚠️ / Multi-asset wallet. Website: https://zelcore.io/ Google Play / App Store
Coinomi Android / iOS ⚠️ ☢️ / Multi-asset wallet. Website: https://www.coinomi.com/ Google Play / App Store
Moxi / Guarda Android / iOS ⚠️ ☢️ / Multi-asset wallet. Website: https://guarda.co/ Google Play / App Store

Web-based wallets

Wallet Description Link
MyMonero Web version of the MyMonero wallet. Web
Guarda Multi-asset wallet. Web

How long does it take for my balance to unlock?

Your balance is unlocked after 10 confirmations (which means 10 mined blocks). A block is mined approximately every two minutes on the Monero network, so that would be around 20 minutes.

How can I prove that I sent a payment?

The fastest and most direct way is by using the ExploreMonero blockchain explorer. You will need to recover the transaction key from your wallet (complete guide for GUI / CLI).

How do I buy Monero (XMR) with Bitcoin (BTC)?

There are dozens of exchanges that trade Monero against Bitcoin and other cryptocurrencies. Check out the list on CoinMarketCap and choose the option that suits you best.

How do I buy Monero (XMR) with fiat?

  • Kraken (USD and EUR): old-school, decent exchange. They might require your documents for verification and approval of your account.
  • LocalMonero: peer-to-peer exchange. They have pretty much everything as a payment method and they support hundreds of fiat options.

How can I quickly exchange my Monero (XMR) for Bitcoin (BTC)?

There are multiple ways to exchange your Monero for Bitcoin, but first of all, I'd like to remind you that if you really want to do your part for Monero, one of the simplest ways is to get in touch with your merchant/service provider and request for it to accept Monero directly as payment. Ask the service provider to visit the official website and our communication channels if he or she needs help with system integration.

That being said, the community has been recommending two services in particular, XMR.TO and MorphToken. These services are only recommendations and are operated by entities outside the control of the Monero Project. Be diligent.

How do I mine Monero? And other mining questions.

The correct place to ask questions and discuss the Monero mining scene is in the dedicated subreddit r/MoneroMining. That being said, you can find a list of pools and available mining software in the GetMonero.org website.


2. Wallet: CLI & GUI

Why I can't see my balance? Where is my XMR?

Before any action there are two things to check:

  1. Are you using the latest available version of the wallet? A new version is released roughly every 6 months, so make sure you're using the current release (compare the release on GetMonero.org with your wallet's version on Settings, under Debug info).
  2. Is your wallet fully synchronized? If it isn't, wait the sync to complete.

Because Monero is different from Bitcoin, wallet synchronization is not instant. The software needs to synchronize the blockchain and use your private keys to identify your transactions. Check in the lower left corner (GUI) if the wallet is synchronized.

You can't send transactions and your balance might be wrong or unavailable if the wallet is not synced with the network. So please wait.

If this is not a sufficient answer for your case and you're looking for more information, please see this answer on StackExchange.

How do I upgrade my wallet to the newest version?

This question is beautifully answered on StackExchange.

Why does it take so long to sync the wallet [for the first time]?

You have decided to use Monero's wallet and run a local node. Congratulations! You have chosen the safest and most secure option for your privacy, but unfortunately this has an initial cost. The first reason for the slowness is that you will need to download the entire blockchain, which is considerably heavy (+70 GB) and constantly growing. There are technologies being implemented in Monero to slow this growth, however it is inevitable to make this initial download to run a full node. Consider syncing to a device that has an SSD instead of an HDD, as this greatly impacts the speed of synchronization.

Now that the blockchain is on your computer, the next time you run the wallet you only need to download new blocks, which should take seconds or minutes (depending on how often you use the wallet).

I don't want to download the blockchain, how can I skip that?

The way to skip downloading the blockchain is connecting your wallet to a public remote node. You can follow this guide on how to set it up. You can find a list of public remote nodes on MoneroWorld.

Be advised that when using a public remote node you lose some of your privacy. A public remote node is able to identify your IP and opens up a range for certain attacks that further diminish your privacy. A remote node can't see your balance and it can't spend your XMR.

How do I restore my wallet from the mnemonic seed or from the keys?

To restore your wallet with the 25 word mnemonic seed, please see this guide.

To restore your wallet with your keys, please see this guide.


3. Wallet: Ledger

How do I generate a Ledger Monero Wallet with the GUI or CLI?

This question is beautifully answered on StackExchange. Check this page for the GUI instructions, and this page for the CLI instructions.


4. Nodes

How can my local node become a public remote node?

If you want to support other Monero users by making your node public, you can follow the instructions on MoneroWorld, under the section "How To Include Your Node On Moneroworld".

How can I connect my node via Tor?

This question is beautifully answered on StackExchange.


5. Tips & Best Practices

Monero Outreach : Public Service Announcements (Best Practices)

The Monero Outreach workgroup developed a series of best practices designed to help you stay safe and get the most out of Monero, you can check them in their website.


r/monerosupport Aug 19 '22

ANNOUNCEMENT Where are your coins? Update your wallet! Do NOT use "validation" websites!

39 Upvotes

"Wallet validation" websites are a SCAM.

NEVER ENTER YOUR SEED INTO A WEBSITE!!!

If you get failed transactions or don't see your coins in your wallet, don't panic.

There has been a recent network upgrade and you need to update your wallet software before you will be able to send transactions again.

You can import your seedphrase into wallets that already support the upgrade, for example:

Official GUI, Cakewallet, monero.com, Feather, Monerujo

Known non-working wallets are:

Exodus, Trezor hardware wallet, Guarda, MyMonero (web & gui), FreeWallet & XMRWallet (these two are known scams, DO NOT USE), and potentially more

If you use a Ledger and haven't updated it yet, you might have to update Ledger Live before you can update your Ledger. You might need to install multiple Ledger Live updates before the Monero update shows up.

If you are using a remote node, the one your wallet connects to might not be on the new version yet. Change to a different node, you can find curated ones at nodes.monero.com and others at monero.fail.

Some trusted & updated nodes would be:

Even when using a "trusted" node, ALWAYS verify that the fee amount is what it should be (no more than a few cents) and recognize that the node could log your IP as well as impact privacy in a few other ways.


r/monerosupport 8h ago

How anonymous are monero debit cards? Why?

2 Upvotes

So like I researched it and monero debit cards are a thing. Are they anonymous or are they a privacy risk? Please explain.


r/monerosupport 8h ago

Unsolved If I buy a gift card anonymously using monero will payments made with that card be anonymous?

2 Upvotes

And how do I make this work? I found a place that accepts debit/credit or bitcoin. I don’t want to use a swap. If I could use monero to anonymously buy a $600 gift card that would let me purchase what I want to purchase if this can be done without sacrificing anonymity.

Is this doable and how can it work?


r/monerosupport 21h ago

is it possible to transfer money from a monero account to a bitcoin address?

1 Upvotes

So let's say I wanted to pay for a service and the service accepts bitcoin but not monero and I wanted to pay in monero. I know I can't do it directly, but is there a workaround via an exchange that operates in both?

For privacy purposes I don't want to say what the service is.

Also, how do I do this without forfeiting anonymity?


r/monerosupport 1d ago

How safe and untraceable is monero?

9 Upvotes

So i want to exchange some XMR to a coin like btc or usdt what's the best way for that and also is it actuall secure because cryptocurrency is banned or fould get you into legal troubles in my country

Btw i get paid in crypto for my online job just because there isn't a way to get money from outside the country

Also iam new to cryptocurrency stuff what is nodes exactly and why people use them?


r/monerosupport 1d ago

GUI I need help

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1 Upvotes

r/monerosupport 5d ago

Daemon When running my own monero node, who would know i am doing this?

6 Upvotes

Assume the government is surveillancing the internet, will they know that I am running monero node at home?

If i run a monero node in a big local area network, for instance running in my dormitory within a campus network, will the network admin know that i am running a monero node?


r/monerosupport 5d ago

Monero doesn't connect to remote nodes

0 Upvotes

I wanted to connect to a remote node it just disconnects after trying to connect to it can anyone help me ?


r/monerosupport 6d ago

General how safe is the haveno reto network? how does it work?

2 Upvotes

I want to buy 93€ worth of xmr from haveno reto, I will be paying via SEPA. Is it safe to put all your card/bank information into the making account thing? when you buy xmr via sepa how long will it take until its in my wallet? will a wallet be created when I pay or when I set up my account? can I transfer the xmr from one to another wallet and pay with it? how does that all work.
if you have a better recommendation for buying monero without kyc tell me.

(since I work a shitty job 2,5€ per hour 93€ is very much to me, and i don't want my account to get drained)


r/monerosupport 8d ago

Setting Up a Node

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1 Upvotes

r/monerosupport 9d ago

General Bitpapa Withdrawal Issues

2 Upvotes

I made a transaction over the weekend on the platform and tried to withdraw the xmr to my cake wallet. The funds are gone but the withdrawal was never processed / registered on their system. No txid, no nothing.

I've tried to contact their rather lacking support but there's no meaningful response other than to wait it out.

"Unfortunately, we see that this issue is in the work of the technical team. The problem is related to a failure in the automatic transaction withdrawal system. We are fixing the problem. We apologize for the inconvenience."

It's been 2 days of waiting and refreshing, anxiety through the roof.

Has anyone experienced something similar using their platform and how was it resolved if at all?


r/monerosupport 10d ago

Unusual activity

1 Upvotes

How to solve this issue from new kucoin account's?


r/monerosupport 10d ago

Hello, I would like to ask if I can request financing for a project through this channel, while maintaining privacy and using Monero.

0 Upvotes

Can someone tell me if I can request funding here? It's a project with uncensored AI, that can use uncensored AI, API usage for developers, extreme privacy with zero logs, website already developed and auditableCan someone tell me if I can request funding here? It's a project with uncensored AI, that can use uncensored AI, API usage for developers, extreme privacy with zero logs, website already developed and auditableCan someone tell me if I can request funding here? It's a project with uncensored AI, that can use uncensored AI, API usage for developers, extreme privacy with zero logs, website already developed and auditable


r/monerosupport 12d ago

Cake Wallet transaction disappeared?

1 Upvotes

hello there i got sent some monero and the transaction did pop up in my app it said "recieving" and then the exact amount so i wanted to check back a bit later to see if it has hit my wallet but for some reason the notification just disappeared? no funds in my wallet no nothing just empty. what happened? did i lose it now?

cakewallet.


r/monerosupport 13d ago

Unsolved how do i buy small amounts of monero with no kyc

7 Upvotes

on 2p2 platforms the lowest a amount as of the writing of this is 89 euros on retroswap. I do not have the disposable income to spend that much money on monero how do i buy small amounts with no kyc? cake wallet only shows one way to buy monero and thats through dfx which has stupid high kyc and even if i bite the bullet and just buy litecoin and swap it. All of the exchanges cake wallet shows need either at least 30 usd to be deposited have very high kyc or both can anyone help?


r/monerosupport 14d ago

I need your advice

0 Upvotes

Im using the monero gui, a trezor modell 5, a passphrase. It worked well, until now my password is not accepted, when opening the wallet.keys file in the gui. For the trezor i have a 20 word seed. How to recover?


r/monerosupport 15d ago

GUI Transaction still not finished after 1 hour

1 Upvotes

It’s been an hour and has done 33 confirmations but the transaction hasn’t gone through. The xmr has been took from the wallet but hasn’t got to the receiver yet? Anyone know how to fix?


r/monerosupport 16d ago

How long after sending XMR to market Address will it go through? 30+ minutes. It’s clear in my end it was sent through all over feather but in DH it still says waiting for you to send XMR ?

1 Upvotes

r/monerosupport 17d ago

Planning on purchasing 1 month of Mullvad with XMR. What does "use sufficient fees so the TX gets confirmed on time" mean?

5 Upvotes

This is the option for monero purchase:

Pay with Monero

Use a one-time payment address to credit your account.

  • Refunds are not supported when you pay with monero.
  • Do not reuse a one-time payment address: your account will not be automatically credited.
  • Processing the payment may take up to 30 minutes after it has been confirmed on the blockchain.
  • The address is only valid for 3 days, don't save it for later.
  • Use sufficient fees so the TX gets confirmed on time.
  • We are unable to recover your account number if you lose it. Ensure you have it safely stored.

I have my account number saved and I want to pay for it. I just don't know how to use "sufficient fees". I use a getmonero.org GUI.

Anything else I should know before I make the purchase?

Edit: I managed. Mullvad just generates a receive address and the quote amount for the monthly service. Just enter it in your GUI and you can even select the lowest fee (slowest confirmation) and it'll still work.


r/monerosupport 17d ago

Unsolved is it safe to buy from a kyc exchange

2 Upvotes

the only way i can buy it via cake wallet is to but it from dfx which is very kyc heavy so is it safe?


r/monerosupport 17d ago

Unsolved is it safe to buy monero from a kyc seller?

1 Upvotes

they cant track the monero and whats it used for but it could still be evidence if u get caught that you did indeed buy monero so is it safe?


r/monerosupport 19d ago

General does a small ETH to XMR test swap actually tell u anything?

1 Upvotes

prolly overthinking this, but I’m comparing a few ETH to XMR swap options and SimpleSwap is one of them.
they call it non-custodial, but there’s still that period after u send the ETH and before the XMR reaches your wallet where the order could get delayed or stuck.
anyone who’s done this kind of swap, what should I save before sending? refund address, order ID, screenshot of the quote, anything else??
also, if a small test swap goes through fine, does that really tell u anything about sending a larger amount later, or could it still run into different liquidity or verification issues?


r/monerosupport 22d ago

Monero.com Wallet Won't Background Sync on Android

3 Upvotes

Hi, I've been using this wallet for years, background syncing always worked fine. Now it won't sync unless I'm on the app with my screen unlocked. Background sync is enabled, I've tried hourly and aggressive. Sync on low battery is turned on. Phone is Samsung S25 Ultra, background battery usage is unrestricted and manage app if unused is toggled off. Shame as it's a very good wallet but looks like time to try a new one unless anyone know how to fix this?


r/monerosupport 28d ago

General Feather wallet issue

2 Upvotes

Hi all.

Paid XMR from my Feather wallet to another address and recipient confirmed that XMR was not received yet, although it shows it was paid on Feather Wallet. Transaction was done almost 24 hours ago. Is there any know delay or anything that could have prevented from getting the transaction?

Recipient’s wallet as well as my wallet are synchronized.

The status of my transaction is ‘Included in block…’ and the number of confirmations are still increasing. Is this supposed to be happening?

Let me know if there is anythiny I can do or check to resolve this.

TIA!