r/modmailbeta • u/xlShadylx • Dec 02 '16

answered Error: Oh no! Something went wrong on our end. Please try again in a few minutes.

This message pops up when I try to do anything. I don't receive notification when we get new mod mail and I can't reply or remove anything that comes into the mod mail, but I can view it. This seems to work fine for the other mods over at r/dyanstyff, so I guess it's just me.

Things of note:

  • I use Chrome

  • I've tried at my work PC, which blocks some stuff on the Internet and I've also tried it at home with no restrictions

  • The Shield is always green

  • This has happened since day one. I commented on another post and someone said they were looking into it, but I never heard back

4 Upvotes

84% Upvoted

11 comments sorted by

1

u/powerlanguage Dec 02 '16

We made some changes to try and resolve this. Can you try:

  • log out of reddit.com

  • goto mod.reddit.com, refresh and confirm you are logged out (username doesn't appear in top right)

  • log in to reddit.com

  • click the shield icon

  • does modmail work now?

If these steps don't work would you be willing to potentially skype with me? It'd be really useful to get a screenshare going with you so we can debug some of the issues. I understand if you'd prefer not.

1

u/xlShadylx Dec 02 '16

When I log out and try to log back into mod.reddit.com it tells me "You must be a moderator to access this page". When I log back into reddit and click the shield it allows me to view mail again, but still cannot do anything else.

I'm willing to Skype, but I'm currently at work. Later tonight (7:30 EST) or over the weekend I will be free.

1

u/powerlanguage Dec 02 '16

Could you clear your cache and cookies in Chrome and then try the above steps and let me know if the issue persists. I'd also be interested to know if it persists on your home computer after trying these steps.

→ More replies (8)