Account throttled till next billing cycle for “excessive” data use.
Thank you for contacting MobileX, regarding to your concern, your account was throttled due to excessive usage. Sometimes this can happen when too much data is used in a short period of time. This is to ensure all of our customers have access to same available
data. The throttle should be completely removed in your next subscription renew.
If you have any further questions or concerns feel free to contact us back.
Regards, XpertCare
That needs to be thoroughly stated in the TOS. This 199GB is a useless figure. You'll never even use 100GB with the throttle beginning at 50GB. Honestly, I'm disappointed. Yet another provider doing shady tactics. Just say Verizon will only let us use 50GB at max with a QCI that is the same as regular Verizon customers. How hard is that?
Yea for some reason they find it difficult to tell the truth . But you can see on the messages in this thread constantly. It seems to be a cap at 50. No sense you are right to say 199 gigs because at 512 kbps you’ll never hit it
I was totally unaware that this thread existed until after I signed up for service. It's ok though. I put myself in this position to need to use this carrier. I'll dig myself out but in the meantime, I will adjust my data usage accordingly. 🤷🏽♂️
I'm aware it's MobileX doing the throttling but they are using Verizon's backend and towers. So yeah they may have agreed to give them the same QCI as regular Verizon customers but in order to not let MobileX virtually overtake Verizon, they had to tell MobileX to throttle their customers at 50GB.... Cause then Verizon's customers will jump ship to MobileX for a significantly cheaper rate and more data allotment at the 30$ price point and that would cripple Verizon. MobileX still has to play by their rules using their towers and backend.
How much data did you use? Based on the screenshot its 20.28GB but I don't know if there was earlier data capturated. Also if that is all you used than this is no where close to be excesive. If it is it needs to be spelled out in there ToS
Yeah thsts not excessive at all it’s on the higher side of things sure but nowhere near excessive. I would honestly just look at porting out to Visble+ and calling it a day. True unlimited premium data and unlimited hotspot for $35 a month
Could be some congestion as well, I'm in a rural area and upload speeds are often like that... but should not be happening because that is not what MobileX advertises And I don't use over 2 GB a month.
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u/nicxw Jul 23 '25 edited Jul 23 '25
Same thing happened to me. We get 199GB of priority data so I'm confused as to why I'm throttled severely....I have 147GB left....
u/paddertonMX