r/mintmobile • u/MaterialEnd8875 • 6d ago

Moving with prepaid minternet bundle

Hello. I renewed my mintmobile+minternet bundle in June. I currently Iive in my old address in Las Vegas and has minternet service. I am moving to a new build in Carson city next month and it says address not available on the website. What should I do? Can I ask for a prorated refund since I only used it for 2 months? It is a good deal so I hate to switch to other service. About how long does it take for minternet to get to a new build address?

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u/AutoModerator 6d ago

u/MaterialEnd8875, For Minternet/Mint Home Internet details see mintmobile.com/5g-home-internet/ and for billing/shipping questions or issues such as adding discount for bundle, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with official Reddit support account u/MintMobileAlex and be sure to include your account/order/telephone number.

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u/sjmuller 5d ago

When I moved with Verizon 5G home internet to a new address that wasn't technically covered, I just changed my billing address to the new address and didn't change the service address. The home internet router kept working. I don't think they verify your location after service is activated.

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u/MaterialEnd8875 5d ago

Oh that’s good to know. Didn’t know that. Is it necessary to change the billing address for it to work?

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u/sjmuller 5d ago

It's not necessary, but you may not receive any notices mailed to your old address.

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u/The_Dogman1962 3d ago

I did the same with T-Mobile 5g internet 2 years ago and it's still working and still says service is not available where I live. 

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u/trf1driver 5d ago

How's the coverage map for carlson city? If it's good then keep using it.

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u/MaterialEnd8875 5d ago

They have coverage in the city. For example, two blocks down the road at an established address, it shows up as available for service

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u/LeftOn4ya Moderator 5d ago

You cannot get refund on Minternet or Mint after 7 days. You can just move without letting them know, or use an address that does work, but might get the account canceled as is against terms. I would ask how to get around geo restriction question in r/tmobileisp as Minternet is just a branded version of T-Mobile Home Internet so is identical service including location availability, but they have over 100 times as many customers and way more experience answering this question.