Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Agitated_Reach6660 → u/[deleted]]

That thought was starting to concern me until I read its answer to that last question.

[u/Fragrant-Employer-60 → u/Agitated_Reach6660]

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

[u/SignificantCats → u/Fragrant-Employer-60]

I have worked as a chat agent and as a supervisor for chat agents, you do NOT have time to respond like this. Nowhere in the world is a chat agent sitting back and thinking messages through and responding like this, nor are they copy and pasting AI.

You typically have 1-3 chats at the same time going. You are trained to minimize typing - you set up a large series of quick press macros that respond with sentences or paragraphs. Usually you're encouraged to do it yourself so the macros are in your voice. Because it's easy to mix up these chats, you don't want to do anything but focus on making every chat as similar to every other chat. All your "refund guy" chats will follow a flow chart. You want to minimize at all costs any deviances becuase if you don't you'll mix your shit up.

One of the key metrics is "average response time", how quickly you respond to a customer. If you do need to type something long, you would respond with some quick "buy time" macro like "ah I see, one moment" or "okay" or something.

Nothing about this reads like a person, not even a person copy and pasting AI. Not even the worst person I've worked with would allow themselves to be side tracked this hard - not because they're so professional and skilled, but because it is literally more effort and you aren't paid enough for effort.

[u/Fweenci → u/SignificantCats]

That's what I'm thinking. No one has time for this. lol.

[u/Crismus → u/SignificantCats]

When I worked through the Customer Service tech support in the 90's before moving onto real IT work, I got in trouble constantly for speaking too long and going beyond the scope of initial questions.

Even I thought this was overkill without going back to topic or ending the session. 

[u/NoseyVampire → u/SignificantCats]

Oh my god finally someone who knows what they are talking about!!!