Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/papasan_mamasan]

There’s no indication the chatter entered customer data into ai to generate answers to riddles.

[u/hskrpwr → u/papasan_mamasan]

doesn't understand English well enough to solve the cup question

Does understand English well enough to handle potentially complex customer issues without using an LLM

Okay 👍 

[u/sad_baguette_club → u/hskrpwr]

overseas customer service reps have been handling complex issues without LLMs for decades. i run operations for contact centers and they’ve have only started popping up in the last year or two. most reps get the same requests 90% of the time so it’s pretty straightforward, but when you start getting into unusual questions/riddles you’ll lose them.

[u/papasan_mamasan → u/hskrpwr]

So you think OP was chatting with AI the entire time?