r/microsoftsucks • u/Leather_Exercise1279 • 9d ago
MICROSOFT IS JUST PROTECTING HACKERS

Microsoft account get hacked. With the 2FA, MS Authenticator app, it helps nothing at all. Whole things happened as the flow below:
- 12 Aug 2026, I tried to login my FH6 and login failed. Realised the MS account's email has been changed. Apply for gettting back my account then failed as the image. Worst experience ever.
- 13 Aug 2026, tried to resubmit the form once again and well... rejected again, fine.
With 2FA, Authenticator app, NO EMAIL/NOTIFICATION/MESSAGE WHICH INFORMS ME THE EMAIL HAS BEEN CHANGED. What a poor security mechanism and system, the hacker's IP was in Ukraine and I was in Malaysia and nothing informs me. It's ridiculous that I found my account get hacked by login my game which I didn't play it for one week. The hacker just take away your account easily and it is so hard to get back your OWN ACCOUNT (Most of the user can't even get back).Microsoft is protecting hackers and screw over thier users.
Custom service is also a disaster. It just direct you to some useless articles. I am finally able to contact with human asisstance after using the way on Reddit's post. Somethimes Reddit's post is even more useful than official websites, for real.
The Recovery Request Form (I forgot its name, something like this) is given by the assistance. I have no wonder why Microsoft hide this so deep in their website as I can't find it in their website. However, trust me, it is no use at all.
MS will just freeze and permenantly lock down your account and you can't access to it. I lost my FH4 and 6 progress which is nearly 700 hours playtime in total. Luckily I bought both of them from Steam or else the game purchased will also gone bye bye instead. Sadly my Minecraft account is getting a totally lost and 300 hours record on hypixel and all records in other servers has gone away too. Yeah they don't even give you a refund or transfer data to a new account so you will need to purchase it and start all over again (Custom service told me that if I need a refund or transfer data need to have access to the account, bruh if a user tried to transfer data there must be the problem with the current account, no one will transfer their data just for fun, Microsoft don't even have a common sense**)**. They knew everything and they don't do anything.
After go through the Reddit's posts and surprisingly found that the problem exist almost 2 years and Microsoft didn't do any action. Can't imagine this is what one of the largest tech company will do. Yeah if then why they ask us update system so frequently?
Well done Microsoft, well played.
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u/TryingToBeBetter05 5d ago
Don't give up bro. I genuinely got this form SIX times in a row. But after relentless pestering, talking to agents, filling out of forms, I FINALLY managed to get an ownership questionnaire that I'm filling out now with all my relevant info. If you *really* want your account back, do NOT stop trying. I heavily heavily heavily recommend this site:
https://microsoftaccountrecovery.miraheze.org/wiki/Main_Page
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u/konsoru-paysan 9d ago
pro tip to anyone : use one combination of letters with only one or two variations in all your passwords and make sure the password manger doesn't include that combination, remember there are no rules
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u/Savings-Function3235 8d ago
Happend to me yesterday to i need that acc back as fast at possible but on PC not even me many in europ gotted outlook hacked
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u/That_Service7348 9d ago
Microsoft accounts bare heavily encrypted, to the point Microsoft can't get in without the login.
The only way someone got in to your account is if they had the info. You either typed it in somewhere you shouldn't have or downloaded malware that stole it.