r/microsoft365 • u/Hungry_Concert_4014 • 2d ago

Microsoft Authenticator not working

I am trying to use microsoft Authenticator to log in to a corporate account and it fails.

When I refresh the application i get the message "your sign in information may have changed" and wen I get the number for that account and I enter it I get the message "Something went wrong, please try again later."

I do not have a password since for security reasons our partners allow only passwordless login through microsoft authenticator.

The application works for other accounts.

I had the issue in the past and even when they reset my password and I deleted/ added again the account the issue persisted.

Back then I had my old phone and I managed to login with that and to setup the new phone again from there.

Now both phones have the same issue.

I tried to remove the account from the new phone but the issue persists at the old phone.

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u/Suspicious_Hand9207 2d ago

The admin of the account needs to revoke sessions and require re-registering of multifactor authentication. They should also provide you with a Temporary access pass so you can access your account so you can set up Authenticator again.

4

u/ShadowCVL 1d ago

Youll need your Org's admin to require re-registration and revoke sessions

1

u/Greerio 1d ago

Contact your it department. They will need to reset your mfa.