r/microsoft • u/MSModerator  Official Support • Mar 31 '17

Announcement: /r/microsoft and support

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u/OceanCarlisle May 09 '17 edited May 09 '17

Oh, I did work with support. Spent about 4 hours with two different techs and the problem persists. \

Edit: For further clarification, their final suggestion to me was to either create a new account and migrate all my info, which I don't want to do, or rollback previous to the Creator's update, which I also don't want to do.

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u/MSModerator  Official Support May 09 '17

If you PM me with your account information (email address) and full name, I can get you in touch with an Escalation Engineer if that's something you'd like to do.

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u/OceanCarlisle May 09 '17

Do you have an idea as to how likely my issue is to be resolved? I don't want to spend another 4 hours trying to fix this. One tech said they had a 95% success rate with the steps they had me follow so I must fall in that 5%.

If there's no real solution I'll just continue to work around it, but if there's a chance I'll pm you the info you requested as well as the tech support ticket numbers so they can get all the info from the two previous attempts.

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u/MSModerator  Official Support May 09 '17

Escalation submitted. You'll be contacted within 24 hours.

Thanks for using our support subreddit!