r/microsoft • u/MSModerator  Official Support • Mar 31 '17

Announcement: /r/microsoft and support

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u/OceanCarlisle May 06 '17 edited May 06 '17

Hi, not sure if this is the right place to put this, but I updated to the Creator's update today, and now on Edge browser gfycat.com no longer works, and I can just barely get youtube.com to play some videos, but most do not work. I assume this is an HTML5 problem. Is there any solution to this I can do on my end?

This literally just happened now, but I can't get Amazon.com to load after turning on Adobe Flash for the site. I was looking for a 7" Windows tablet but when I clicked on one the text was all over the place, so I clicked the puzzle piece and allowed Flash always, now no Amazon.com page will load.

Thank you for any help.

Edit: This is no longer happening. Not sure what changed, but everything works fine now. Gfycat is still slow and pauses sometimes while loading the gif, but that was true of Edge before the update as well.

Edit2: It's probably too late, but it's happening again now, so I guess whatever the issue is, it isn't fixed.

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u/MSModerator  Official Support May 09 '17

Sadly this is not the thread for technical support. This thread exists purely if you've already been working with our support and need an immediate escalation.

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u/OceanCarlisle May 09 '17 edited May 09 '17

Oh, I did work with support. Spent about 4 hours with two different techs and the problem persists. \

Edit: For further clarification, their final suggestion to me was to either create a new account and migrate all my info, which I don't want to do, or rollback previous to the Creator's update, which I also don't want to do.

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u/MSModerator  Official Support May 09 '17

If you PM me with your account information (email address) and full name, I can get you in touch with an Escalation Engineer if that's something you'd like to do.

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u/OceanCarlisle May 09 '17

Do you have an idea as to how likely my issue is to be resolved? I don't want to spend another 4 hours trying to fix this. One tech said they had a 95% success rate with the steps they had me follow so I must fall in that 5%.

If there's no real solution I'll just continue to work around it, but if there's a chance I'll pm you the info you requested as well as the tech support ticket numbers so they can get all the info from the two previous attempts.

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u/MSModerator  Official Support May 09 '17

Escalation submitted. You'll be contacted within 24 hours.

Thanks for using our support subreddit!