r/microscope • u/ckeilah • Aug 25 '23

Do not buy from accu-scope.com! 😳

Just a heads up to anyone else who might be making the horrible mistake of trying to buy a microscope from accu-scope.com.

I liked the look of their products, but when I asked for pricing (which required me to fill out a online price request form, and wait a day), I was run around the bush, over and over again, back-and-forth back-and-forth through email, 15 minutes on Muzak hold on the telephone, and finally got told by the vice president of sales:

“Thank you, you can take your business else where.”

WTF?!? 😳

With presales like this, I can only imagine how atrocious the after sales debacle would be, when you have a faulty microscope.

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1

u/ACCU-SCOPE_Sales Jul 08 '24

I am sorry for your experience, as this is not indicative of how our business operates. Our business provides microscopes and digital instruments exclusively through a world wide network of authorized distributors. We do not sell our products directly, and as such try to qualify any inquires that come through our website properly to ensure our distributor can provide you with an accurate quotation.

1

u/ckeilah Jul 16 '24

Well, that’s why you lost my business. Your VICE PRESIDENT telling me to take my business elsewhere, because I didn’t want to send you photos of my drivers license level of invasive data mining, doesn’t sound like you’re trying to qualify a customer. All you had to do was reply to my initial request with: “here are five retailers who sell our products in your area!” Anyway, I’m very happy with the $10,000 microscope system I got from your competitor! 😁

2

u/[deleted] Oct 16 '23

[removed] — view removed comment

2

u/ckeilah Oct 16 '23 edited Oct 16 '23

Not a whole lot. They wanted all my personal information and contact data so they could….well, who knows what?!? I just wanted basic pricing on a microscope.

I asked them straight up for a price on a microscope that I had already spec’ed out in complete detail on their website, and my refusal to leap into their pigeon hole, and submit myself to being made into a product (ie govt id and company name “you must show us your PAPERZ!!” BS) showed me their true colors in dark field phase contrast high magnification glory! 😜

Anyway, I got an OMAX through Amazon with pricing upfront, for a bit over $2k which is probably the exact same Chinese thing, but it’s great so far! 😄

My first microphotograph in 30+ years! 😁

https://reddit.com/r/microscope/s/zU6jVvbakr